Mac Topaz apps including Gigapixel (and Photo AI) no longer upscaling correctly

As header - Mac (M1, M2, M3, different OS’s, clean installs, downgraded and upgraded - nothing seems to fix this. I get face recovery working but no upscale model works (or sometimes makes it worse). There’s something not right about the Mac models maybe?

Photo AI, Denoise AI, Sharpen AI and GigaPixel all exhibit the same issues. I only have Video AI working as expected. Everything else is broken.

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No issues for me on an M1 Mac mini 16GB Sequoia 15.0 with either the current or beta versions of TPAI. I no longer have a licence for GPAI so the latest version I can run is 7.0.5. I hadn’t used it for some moths, but ran a test image through it just now and it is working as well as it has always done.

Hi @edward.pool ,

There are a few different factors that could contribute to perceiving little or no change when applying Gigapixel models to an image.

For example, if you are attempting to upscale an image that is already large and high quality, there is little that can or should be done within the scope of Gigapixel’s intended functionality to improve the image.

On the other hand, some images contain characterstics that are beyond the scope of the model’s ability to improve quality.

In any case, please feel free to reach us at help@topazlabs.com and we can look further into the behavior you are seeing.

Best,