Mac Photo AI Custom Preset not Clickable when launched as photoshop plugin

Topaz Photo AI Bugs and Issues
1

100% repro. 3.2.0 on M1 Mac Book Pro.

Process photo in Photoshop, launch Photo AI as a filter, try to click on any custom preset, and nothing happens.

However, if open the photo directly in Photo AI, custom preset works.

Topaz Photo AI [v3.2.0] on [Mac]

2

Does the Preset you are using include Upscale?

3

No, this issue applies to any custom preset created and 100% reproducible.

4

Please take a screen recording of this behavior so I can see exactly what is happening.

Loom is a great free application for this: Loom | Free Screen & Video Recording

5

Please try this link: https://photos.app.goo.gl/oM9BRWZX7RFYjrfH7

Basically I keep clicking on the custom preset and nothing happens. Right click does work to rename and delete.

6

Strange error message in the log which I think might be related

[2024-09-15 11:41:27.269, 865.00 μs] [1f3dc8f40] Warn | qrc:/imageenhance/views/rightPanel/RightPanelState.qml:202: ReferenceError: messge is not defined | (qrc:/imageenhance/views/rightPanel/RightPanelState.qml:202)

7

Thanks for sending in that screen recording, it makes it easier to get a better understanding of the problem you are reporting.

Please follow the instructions below to perform a clean install to troubleshoot better why you had this problem with Topaz Photo AI:

  1. Be sure you have fully closed any plugins, such as Lightroom Classic, Photoshop, etc.
  2. Clear any previous plist files on your computer for Topaz Photo AI | Topaz Photo AI | plist Files Mac
  3. Disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools sometimes interfere with the installer’s ability to download the model files.
  4. Ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have ‘App Store and identified developers’ selected | MacOS | Example of Proper System Preferences
  5. Rerun the installer. You can download a new installer from your account’s download page | Topaz Labs | My Account | Download Page

Let me know how that goes for you and I’ll keep an eye out for your reply.

8

Tried all these, not working unfortunately.

9

This issue is now resolved in 3.2.2, but now there is a different issue, will open a separate bug.

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10

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