After the last update, the program constantly crashes. It can’t handle several images at the time.
Any idea why?
I use:
| Model Name: | Mac Studio |
|---|---|
| Model Identifier: | Mac16,9 |
| Model Number:Studio | |
| Chip: | Apple M4 Max |
| Total Number of Cores: | 16 (12 performance and 4 efficiency) |
| Memory: | 48 GB |
| System Firmware Version: | 11881.121.1 |
| OS Loader Version: | 11881.121.1 |
| Activation Lock Status: | Enabled |
I’m having the same problem on my Mac Mini M4 Pro with 24GB ram running Sequoia 15.5.
Macbook M4 pro max. Crashes on batch jobs after between 5 and 20 images processed. Usually resumes correctly when Photo AI is restarted but sometimes gets stuck on a picture which then is processed normally after restarting Photo AI. The pictures are 20 MP NEF images from Nikon D500 camera.
We are currently investigating an issue where batch processing doesn’t work well on certain Macs.
Please revert to the previous version while we investigate this:
Photo AI v4.0.1 - Mac: Download
We will message here once we release a fix for this.
Thank you,
I’ve never had it happen before this latest update. One out of every 5 pics just hangs until i force quit
I added you to the thread where we discuss the issue you have. For now you need to revert to the previous version of Photo AI until we release a fix for this (See solution above)
Just for clarification. I do not have a batch editing issue. I edit photos one at a time out of LRC. I will edit my photo in LRC and right click and select Edit in Topaz. When finished with my edit in Topaz I will export back to LRC. I do this one photo at a time. Approximately every 5th photo while waiting on Topaz to open the photo I have selected to edit Topaz will simply send the JPG back to LRC without me even seeing the photo to edit in Topaz. I will delete the unedited JPG from LRC and attempt to edit the same photo and this time Topaz will open the photo I had selected to edit but it will hang on Analyzing and I will be forced to Quit Topaz. Then on the third try I will have no issue editing that same photo. I hope that clarifies. But I will revert to 4.0.1 as suggested, thank you
Hello Topaz Ai
Lately I’ve been getting crashes almost every time i used Topaz Ai on my M3 macbook, I have tied changing the preferneces to CPU and back with no relief. It is frustrating as it happened more and more. I am only processing afew files < 30 JPEGS only. This has never been an issue until recently
Is there a fix, please advise, thank you.
Please see solution above 
