LR classic not exporting file to Photo AI

[ambrixey]

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

1. Step 1 open raw file in LRC
2. Step 2 Export Raw file to Photo AI via plig in
3. Step 3 when AI opens, request to drag and drop image or folder to start editing

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Topaz Photo AI [v1.x.x] on [Windows/Mac] Windows

[john.topazlabs (John S)]

Let’s try to reset your Lightroom plugin to try and get it working for you. You can follow the directions below to reset your Lightroom plugin:

1. Close Lightroom fully.
2. Run the Topaz Photo AI installer again. Get a new one from the downloads page: Topaz Labs Downloads
3. Open Lightroom and check the File > Plug-ins Extras again.

Let me know if those steps get it working again.

Topaz Labs Documentation | Topaz Photo AI | Plugins | Lightroom Classic

If it does not, open Topaz Photo AI, go to the menu bar on the top, and click the ‘Help > Open Log Folder’ menu option. Please send in all the files located in this folder.

You can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something.

Dropbox File Request

[ambrixey]

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

1. Step 1 open LR import raw file
2. Step 2 send file viaplug in to PhotoAI to denoise
3. Step 3 plug in opens as the stand alone version of AI which means I am unable to export any file back to LR to continue editing.

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Topaz Photo AI [v3x.x] on [Windows/Mac] Window