Hello, i started a 15 hours upscale for 6 videos, it seems the connection got lost after 2 upscales and now 4 videos in summary 10 hours time upscaling have a watermark.
Besides of not being able to prevent a connection lose, how can i prevent this, if there is any way?
That is odd as the app ashould not log you out even if the internet connection is dropped while processing.
Can you share the logs and your system profile here or with the support staff directly at help@topazlabs.com for review?
How To Obtain Your System Profile (Windows)
How To Obtain Your System Profile (Mac)
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
