Long Time for Preview to Start Processing

I always do 2-second previews before starting full processing. In Topaz Video AI v7.x, it takes about 2 seconds before the preview starts processing and the FPS is showing >0. In Topaz Video (with all 1.x versions) it takes almost a full minute, during which time it shows 0s 0fps. Finally after close to a minute, it starts processing. And for a 2-second preview, it doesn’t take long to finish of course - much less than the time it takes to start.

Waiting almost a minute for a 2 second preview to start processing in Topaz Video seems like something is wrong. Topaz Video AI v7 takes a couple seconds. I thought it might be taking time to download and load the model, but it happens for 2nd and subsequent previews in the same timeline.

Also I have cloud processing disabled, so the delay isn’t related to uploading to the cloud.

Is anyone else here seeing this behavior? Any suggestions as to why this is happening?

We are looking into similar reports from users, can you send the logs from the app to the support team to review? help@topazlabs.com

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

Log Sent.

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