LOGIN ISSUES RESOLVED | Topaz Photo v1.3.2 login issues

Topaz Photo Bugs and Issues
1

Hello Team,

i have just downloaded the Topaz photo app on my computer and it will not log in. just sits there after you type in the password.

it works fine on the web version.

can you please let me know how to fix this?

thank you

2

Hi Kelly.

This is something only Topaz Support can help you with here’s the link to contact the good people at Topaz Support directly

help@topazlabs.com

Hope this helps

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3

Thank you, that was a big help - I am having the same issue so I have sent an email to the address you have shared.

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4

It also does the same thing to me after I did the installation again because the update gave a lot of problems. The support answered me giving me various advice or if I have antivirus, if I have VPN … and to delete the browser cache which I did but nothing has changed. I rewrote and I’m waiting for the answer

5

@Ange.topazlabs
@Lingyu

Yes, i cant login too.

It stays forever at the login window and nothing does happen.

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6

Please send logs from a failed login attempt so we can reproduce and fix this issue.

After attempting to login, go to the Help > Open log folder menu option and take the 2 most recent logs to support@topazlabs.com

7

We are investigating a login issue, see status here: https://status.topazlabs.com/

You can also revert back to v1.2.1 until the issue is fixed:

Topaz Photo v1.2.1
Windows: Download
Mac: Download
Snapdragon: Download

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8

since we can’t sign in after the reinstall we cannot update the app so any fix would need to be built into the install file right? The article link says the problem is resolved, but if you can’t sign in after reinstalling then it doesn’t seem like this is resolved.

Resolved - A fix has been released for the affected desktop app
Mar 12, 01:58 UTC

9

Hello all,

Login issues are resolved in v1.3.3, you can update from in-app or with these links:

Topaz Photo v1.3.3

Windows: Download
Snapdragon: Download
Apple Silicon Mac: Download
Intel Mac: Download

If any issues remain, send screenshots of the login process you do to support@topazlabs.com and the Accounts team can have a look at your account and troubleshoot.

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