Little file - but too big

Topaz Gigapixel AI Bugs and Issues
1

Hi team,
I’ve tried to work on a digital photo which I received via Whatsapp.
It is a photo of 82 Kb, 2160 x 1202 pixels
I opened it in version 7.3.0.5b.
And instantly I’ve received this message:

This surprised me a bit, since in former versions I was able to deal with much bigger files.

I do have an older Windows 10 PC, I know. But I still want to give this feedback that calculation capacaty needed seems to explode rapidly with newer versions.

Are there any settings I can do to keep using te software with my constellation?

Thank you for your attention and analysis
Wim

2

The info in those docs specifically relates to the Recovery model which has higher GPU requirements. The other models should still run as well for you as they’ve done in previous versions, but the Recovery model really needs a fairly modern dedicated GPU.

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3

Hi Wim,
Are you using our newest release 7.3.1 at all or working with the beta version only?

Like Alan said, the Recovery model is the only one that requires a higher GPU requirements.

You can bypass the Recovery message and continue working.

You should be able to upscale using the other models with the computer you’re using.

4

Hi Esther and Alan,
Thank you for your answers.
Indeed I was using the Beta version.
I did not notice the option to bypass Recovery mode yet. But I have a look soon, and let know what the results are.
I trust your advice will work!
Best Regards
Wim

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5

Hi Esther/Alan,
I have a little trouble on reacting as promised, since I entered Gigapixel, discovered a later version (blue butten ‘new update available’).
I clicked that option, it installed version 7.4.0.2, but did not start anymore. I hit the option ‘run program’ when the installation was ready. But nothing happened, and in my start menu all Gigapixel options were gone.
Thus I went back to an older msi file, which did not help at first, then removed Gigapixel via the delete option of the installation program, installed 7.3.0.5b again.
This worked, but when I uploaded a photo it did not give the Recovery warning again.

Probably, because it now started in ‘standard AI model’ and not as previously in ‘Recovery’ model.
Is that the switch you were talking about? Since the standard modal worked. It took a while, but that was already the case earlier. And not a problem since I know I don’t own the latest ‘supercomputer’ :wink:

And by the way, now I’m wondering what to do with available updates, since the 7.4 version did not run on my machine…

6

As a Topaz customer my personal advice is to not use the internal updater. Instead download the installer for the new beta from the forum and use that to update your version.

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7

Alan,

Thank you for your advice! I’ll keep that in mind.

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8

With the beta versions, the internal installed version may not always be successful and like Alan said it’s better to do a direct download of the version you want.

The app has sticky settings where it will auto default to the settings and models you used before. Assuming with this new version downloaded, you have the app default settings where it opens with Standard.

I’d recommend to keep your workflow with our main versions instead of the betas because the functioning for those builds is to test newer features or specific functions. The complete versions will be more reliable.

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