Lightroom says unsupported or damaged after the photos are processed be photo ai

i edit a picture on lightroom send it to topaz photo ai for noise and sharpening, the file comes back saying unsupported or damaged. this particularly happens on an external hard disk.

Let’s try to reset your Lightroom plugin to try and get it working for you. You can follow the directions below to reset your Lightroom plugin:

  1. Close Lightroom fully.
  2. Run the Topaz Photo AI installer again. Get a new one from the downloads page: Topaz Labs Downloads
  3. Open Lightroom and check the File > Plug-ins Extras again.

Let me know if those steps get it working again.

If it does not, open Topaz Photo AI, go to the menu bar on the top, and click the ’ Help > Open Log Folder ’ menu option. You should be able to attach the whole folder to this email to send to me.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

This issue looks similar to the issue I’ve been contributing to:

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