Lightroom and Topaz photo AI disaster

Topaz Photo AI Bugs and Issues
1

I was importing to Lightroom and it crashed. I created new file for the project as I always have done and when I imported from my card into Lightroom it crashed and everything disappeared from the Lightroom catalog. When I searched for the images outside of Lightroom I found the images had all associated themselves to Topaz AI as the default program and not Lightroom. WTF - Topaz wasn’t even open when I imported it just highjacked all my images.

Steps to reproduce issue:

  1. Step 1
  2. Step 2
  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

Let’s try to reset your Lightroom plugin to try and get it working for you. You can follow the directions below to reset your Lightroom plugin:

  1. Close Lightroom fully.
  2. Run the Topaz Photo AI installer again. Get a new one from the downloads page: Topaz Labs Downloads
  3. Open Lightroom and check the File > Plug-ins Extras again.

Let me know if those steps get it working again.

Topaz Labs Documentation | Topaz Photo AI | Plugins | Lightroom Classic

If it does not, open Topaz Photo AI, go to the menu bar on the top, and click the ‘Help > Open Log Folder’ menu option. Please send in all the files located in this folder.

You can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

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