Latest version constant crashes

Both Photo ai and Gigapixel crashes without warning at the slightest use. Sometimes just the a click on a setting. Sometimes seems to work ok, then open a new image, click “run autopilot”, crashes after couple of secs. Even simply trying to 2x upscale, might crash by just that. Or it works okay, then I try to select a new model, then it crashes. More or less same thing with gigapixel. Bot versions are latest as of 6th of march 2024.
Photo AI logs:
2024-03-06-11-16-42.tzlog (148.5 KB)
2024-03-04-16-01-51.tzlog (78.3 KB)
2024-03-04-15-57-53.tzlog (78.7 KB)
DX diag:
DxDiag.txt (133.4 KB)

Gigapixel logs:
2024-03-06-11-09-37.tzlog (63.7 KB)
2024-03-06-11-08-42.tzlog (95.6 KB)
2024-03-06-11-06-46.tzlog (254.9 KB)


Topaz Photo AI [v2.4.0] on [Windows 10]

just to add: it was more or less the same thing in earlier versions. But now it has gotten to the point that I hardly can use it and have gone back to “enhance” with Adobe Bridge (which is actually a lot better in upscaling brickwork/architecture that is my main use case).

tried to update to latest studio nvidia driver 551.61, but still same results in constant crashes.

Please reach out to us at the following link:

Topaz Labs | Support Page