Hello I’m running win10 SSD/16GB/nivida 1060 card.
I’ve been noticing Incredibly amounts of crashes with easy edits. Topaz literally just quits and cutts off. I have a yoga 720 4K Laptop all my drivers are up to date etc. I also noticed with on1 raw 2019 I’ve been having the same kinda issues really slow results. I use topaz as a stand alone also with on1.
I believe that model also utilises a Intel HD graphics card. Is Sharpen AI using the NVIDIA card? You can check by going to Help-> Graphics info and it will show the GPU you are using.
If not allocate the GPU using the following instructions:
We are hard at work on a heavier update for Sharpen AI. One major focus of which is a revamped approach at metadata to remediate issues you’ve all been seeing with various applications.
I am seeing issues with Sharpen AI used as a plugin from other hosts:
MacOS 10.14.3
Sharpen AI 1.1.0
Standalone works fine.
Called as a plugin from Topaz Studio works fine.
Called as a plugin from Affinity Photo – launches, gets the image, all the UI works, but it does zero processing – the time to update the preview is instantaneous, the returned image is identical to the original. I didn’t see anything glaring in the log files (not that I know what to look for). Using GPU on a 2016 MacBook Pro.
thank you for your quick response’ I’ve done what you suggested topaz still crashes after a few minor adjustments. I would love to have this working because i’m about to purchase couple add on. Is there a way that someone can screenshare my laptop and guide me in the right direction.
Is there a way to go back to version 1.0.9? Updated to 1.1.0 and it slowed down the processing time. 1.0.9 would take 2 minutes and 30 seconds to apply stabilze to an image. Now the same image takes a little over 3 minutes.
After latest update Sharpen AI launches (Standalone, from P{hotoshop and Studio) but there is no screen. Shows as process in Activity Monitor. Tried reinstall doesn’t work. Using Mac OS X 10.13.6 Nvidia 1080. Latest Photoshop CC. Should I get a hold of old installer 1.0.9 and revert?
Can you raise a support request at the Need Help? Studio link above and then choose Open A Request, Need Help for my product and choose Sharpen AI from the drop-down list of Which product can we help you with.
I don’t have any issues on Windows 10 with Affinity Photo and Sharpen AI and the only thing I can think of is that under Affinity’s Performance preferences make sure that it is using the GPU as a renderer and that Retina Rendering is set to Automatic (Best).
The issue with metadata and other file input/output items are actively being worked on for the next major update. That update is currently scheduled for early May.
I hope that also the issue of not being able to open TIFFs that have ZIP compression, will be addresed.
For example, Capture One Pro outputs ZIP compressed TIFFs and I first need to open and resave those files with LZH compression (or no compression) using Photohop before I can apply sharpening to the individual files.