Latest Update Slowing / Glitching

Is anyone else experiencing post-update slowdowns (or freezing) when auto-pilot is assessing images. It seemed like only an occasional issue before the update, but now it seems to slow or freeze during each edit. The overall auto-processing time also tripled. (I’m currently editing JPEG in the Microsoft Legacy program.)

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this freeze you are reporting in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request