Latest update is failing to export!

luxprophoto · February 24, 2026, 11:48pm

Fails to Export

p, li { white-space: pre-wrap; }

hr { height: 1px; border-width: 0; }

li.unchecked::marker { content: “\2610”; }

li.checked::marker { content: “\2612”; }

Please contact support. - Collect the logs: Help > Logging > Get Logs For Support - Contact: Help > Get Support

margaux.topazlabs · March 16, 2026, 5:24pm

Can you share the app’s logs?

To gather logs, please open the app and select Help > Logging > Get Logs for Support and attach the zip file to your reply.

Feel free to email us help@topazlabs.com

luxprophoto · March 16, 2026, 7:51pm

I attached the logs in the post. It is when I use the *Nyx processing for noise. The other ones work.

Best Regards,

Christopher “Best” Coderre

Director, DP, Editor, Writer

[

](http://www.luxprovideo.com)

margaux.topazlabs · March 17, 2026, 10:07pm

Hey Christopher, unfortunately, those are not the logs. The log files will be a .zip file that contains files ending in .tzlog.

The text you pasted is just part of the UI/HTML formatting from the message, not the actual logs.

Could you grab them again using:
Help > Logging > Get Logs for Support

and attach the .zip file here?

Once I have that, I can take a closer look at what’s going on with Nyx

luxprophoto · April 17, 2026, 6:26am

This another attempt.

luxprophoto · April 17, 2026, 7:45pm

Another attempt with Nyx.