Last update (3.3.2) have slower all processes

Topaz Photo AI General
1

Since that update (3.3.2) on my MacBook Pro 16 inches 2019, all processes are very much longer.

2

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

Please be sure to send me a note here to let me know you sent something.

3

Attached to this email the system report.

Thanks.

Pascal Surget
surget.pascal@gmail.com

SystemReport.spx (9.33 MB)

4

To help troubleshoot this problem, I’d like for you to follow the directions below:

Topaz Photo AI | plist Deletion

I will note that Intel CPU Mac devices are slightly underpowered for AI processing and will perform slower. We have some more information on our Topaz Labs Documentation page that I will link below for your review:

Topaz Photo AI | System Requirements

You can also try adjusting your AI Processor to run on your CPU. To do this, please open Topaz Photo AI, go to Preferences > General, and set the AI Processor to CPU.

Many users with Intel MacOS machines have reported that Topaz Photo AI v3.0.4 or v2.4.2 is most suited for their needs and experiences, as well as better processing times and consistent edits and displays. I have included a link to that those previous version below if you would like to revert to this version for your machine:

5

I just tried the cleanup and it’s a major difference!

Thanks a lot for your support and your fast support.

1 Like