If you get square/grid artifacts in your photos while or after processing in Photo AI, check below for a few potential solutions:
CHECKING IF YOUR COMPUTER MEETS THE MINIMUM REQUIREMENTS
This is a processing issue, and computers that don’t meet the minimum system requirements can have this issue. Here are the minimum requirements for Photo AI.
If you want support for checking your System Profile, send us an email at help@topazlabs.com (steps to get your System Profile are in the minimum requirements page) and we can have a look.
UPDATE YOUR GRAPHICS CARD DRIVERS
If you are on Windows, ensure that your graphics card drivers are the most up-to-date version. Here are a few tools to check that information:
- For NVIDIA graphics card, open the NVIDIA app or the NVIDIA Experience app, and then install the latest Studio driver.
- For AMD Graphics card: Use the AMD tool.
- For Intel Graphics, use the Intel tool
On Mac, there is no driver updates needed.
WORKFLOW ISSUE
If you have RAW files, it is recommended that you use this path so you have RAW Denoise applied to your photos: File > Plug-in Extras > Process with Topaz Photo AI
Using the edit in path will not give you this option and the regular Denoise could produce this issue.
CONTACT US
If you still have issues after testing this, please send us an email at help@topazlabs.com with the type of file you are having issues with (RAW or JPEG), your System Profile, and a screenshot of the issue and we can troubleshoot with you.
**The development team is investigating this issue and we will post here once we release a fix for the issue. **
By writing us an email we can ensure that we add your contact info on the appropriate development team ticket and we can circle back with you directly once a fix found and released.