# \[KNOWN ISSUE\] Model for stabilization not downloading using model manager in 6.2.0 **URL:** \ **Category:** Bugs and Issues\ **Tags:** in-progress\ **Created:** [April 12, 2025, 4:55pm UTC](https://community.topazlabs.com/t/known-issue-model-for-stabilization-not-downloading-using-model-manager-in-6-2-0/89854 "2025-04-12T16:55:51Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![prosek4325](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/p/e56c9b/32.png) [@prosek4325](https://community.topazlabs.com/u/prosek4325)\ **Post date:** [April 12, 2025, 4:55pm UTC](https://community.topazlabs.com/t/known-issue-model-for-stabilization-not-downloading-using-model-manager-in-6-2-0/89854/1 "2025-04-12T16:55:51Z")
[If you are posting a new bug, please include the following] 1. The bug / behavior you have encountered 2. Your system profile 3. Your log files (Help \> Logging \> Get Logs for Support) 4. Any screenshots as necessary [Please be sure to have searched for your bug before posting. Duplicate posts will be removed.] **issue with downloading the stabilization model. all other down load OK** **I did a clean install the see if that would work but it did not** **running windows 11 latest update** **running Topaz Video AI 6.2.0** **error: connection handling cancelled** ---
**Author:** ![unsolicitedemailande](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/u/e68b1a/32.png) [@unsolicitedemailande](https://community.topazlabs.com/u/unsolicitedemailande)\ **Post date:** [April 15, 2025, 1:36pm UTC](https://community.topazlabs.com/t/known-issue-model-for-stabilization-not-downloading-using-model-manager-in-6-2-0/89854/2 "2025-04-15T13:36:36Z")
I get the same error. Also windows 11 running Topaz Video AI 6. Logs say it’s an internal error: 2025-04-15 07-23-50.763 Thread: 14312 Warning Network error. Status Code: QNetworkReply::InternalServerError (500) Error: "Error transferring [https://api.topaz-labs.net/v2/app\_state/unauthed?app\_build\_type=RELEASE&app\_cname=VIDEO&app\_version=6.2.0&arch=x86\_64&cpu\_supports\_avx=true&license\_expiration\_datetime=2012-10-10T00%3A00%3A00&os\_type=windows&os\_version=10.0&supports\_patch=true](https://api.topaz-labs.net/v2/app_state/unauthed?app_build_type=RELEASE&app_cname=VIDEO&app_version=6.2.0&arch=x86_64&cpu_supports_avx=true&license_expiration_datetime=2012-10-10T00%3A00%3A00&os_type=windows&os_version=10.0&supports_patch=true) - server replied: " Body: “Internal Server Error” One thing I noticed is that the “license\_expiration\_datetime= **2012-10-10** T00%3A00%3A00” Not sure if this is related. But elsewhere in the log it uses license date QDateTime(2025-04-16 07:23:44.498 […] [logsForSupport.zip](https://community.topazlabs.com/uploads/short-url/yDmlqdIfDjtighpQDM3M2Lvqbc0.zip) (284.6 KB) ---
**Author:** ![unsolicitedemailande](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/u/e68b1a/32.png) [@unsolicitedemailande](https://community.topazlabs.com/u/unsolicitedemailande)\ **Post date:** [April 15, 2025, 1:41pm UTC](https://community.topazlabs.com/t/known-issue-model-for-stabilization-not-downloading-using-model-manager-in-6-2-0/89854/3 "2025-04-15T13:41:17Z")
I should add that I tried the recommended fixes of turning off the firewall, antivirus, ad blockers, and I even put the computer into DMZ. No change. I was able to download the frame interpolation ones fine: ![image](https://community-cdn.topazlabs.com/original/3X/a/8/a86fa40507415bfa0399ecec19b88a8c702d3a4e.png) ---
**Author:** ![margaux.topazlabs](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/m/4491bb/32.png) [@margaux.topazlabs](https://community.topazlabs.com/u/margaux.topazlabs)\ **Post date:** [April 15, 2025, 10:24pm UTC](https://community.topazlabs.com/t/known-issue-model-for-stabilization-not-downloading-using-model-manager-in-6-2-0/89854/4 "2025-04-15T22:24:54Z")
Can you include the app’s logs? To gather logs, please select Help \> Logging \> Get Logs for Support and attach the zip file to your reply. ---
**Author:** ![margaux.topazlabs](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/m/4491bb/32.png) [@margaux.topazlabs](https://community.topazlabs.com/u/margaux.topazlabs)\ **Post date:** [April 15, 2025, 10:25pm UTC](https://community.topazlabs.com/t/known-issue-model-for-stabilization-not-downloading-using-model-manager-in-6-2-0/89854/5 "2025-04-15T22:25:32Z")
Thanks for the logs. Sharing this with the team to investigate. ---
**Author:** ![mateusz.bardeli](https://community.topazlabs.com/user_avatar/community.topazlabs.com/mateusz.bardeli/32/199069_2.png) [@mateusz.bardeli](https://community.topazlabs.com/u/mateusz.bardeli)\ **Post date:** [April 21, 2025, 5:45pm UTC](https://community.topazlabs.com/t/known-issue-model-for-stabilization-not-downloading-using-model-manager-in-6-2-0/89854/6 "2025-04-21T17:45:59Z")
Hello, I have Topaz VideoAI 6.2.0 installed Windows 11 Pro 23H2 I can’t download models for graphics cards, Stabilization → Full-Frame & Auto-Crop. I get the message: Error: Connection handling canceled I checked the connection to another network, nothing helps. [logsForSupport.zip](https://community.topazlabs.com/uploads/short-url/5pbVt5C7sm6wA5PZTNvymgThFdT.zip) (390.8 KB) ---
**Author:** ![margaux.topazlabs](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/m/4491bb/32.png) [@margaux.topazlabs](https://community.topazlabs.com/u/margaux.topazlabs)\ **Post date:** [April 21, 2025, 10:27pm UTC](https://community.topazlabs.com/t/known-issue-model-for-stabilization-not-downloading-using-model-manager-in-6-2-0/89854/7 "2025-04-21T22:27:23Z")
v6.2.0 has a known issue with pre-downloading the stabilization model using the model manager. Our team is aware of this issue and working to resolve it. If you need to pre-download it for offline use, I recommend rolling back to v6.1.3: [Video AI | 6.1.3 | Windows](https://downloads.topazlabs.com/deploy/TopazVideoAI/6.1.3/TopazVideoAI-6.1.3.msi?_gl=1*sew300*_gcl_aw*R0NMLjE3Mzc3NTA5NDcuQ2p3S0NBaUFrYzI4QmhCMEVpd0FNMDAxVFdiakpGX2FsLUdiYWdVUExjQ0ZtbEpLMGFRUkpkSHhSX1BlUHNhRkxIa2tzNnV2OWgzalZ4b0NjbDBRQXZEX0J3RQ..*_gcl_au*OTg5OTAyOTEyLjE3Mzg3Njc5MTQuNTA1MTA2MTg5LjE3NDE2NDAxMjIuMTc0MTY0MDEyMQ..*_ga*ODcxNTAyMjEzLjE3MzA5MzI4Mzk.*_ga_M0K7E5583S*MTc0MTc4ODg0OS41MTcuMS4xNzQxNzkxMTQ2LjU1LjAuNzE5NzU3MDI0) [Video AI | 6.1.3 | Mac](https://downloads.topazlabs.com/deploy/TopazVideoAI/6.1.3/TopazVideoAI-6.1.3.pkg?_gl=1*coh4y0*_gcl_aw*R0NMLjE3Mzc3NTA5NDcuQ2p3S0NBaUFrYzI4QmhCMEVpd0FNMDAxVFdiakpGX2FsLUdiYWdVUExjQ0ZtbEpLMGFRUkpkSHhSX1BlUHNhRkxIa2tzNnV2OWgzalZ4b0NjbDBRQXZEX0J3RQ..*_gcl_au*OTg5OTAyOTEyLjE3Mzg3Njc5MTQuNTA1MTA2MTg5LjE3NDE2NDAxMjIuMTc0MTY0MDEyMQ..*_ga*ODcxNTAyMjEzLjE3MzA5MzI4Mzk.*_ga_M0K7E5583S*MTc0MTc4ODg0OS41MTcuMS4xNzQxNzkxMTQ2LjU1LjAuNzE5NzU3MDI0) Otherwise, you should still be able to use the stabilization filter and let the app download it during the export process. ---
**Author:** ![margaux.topazlabs](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/m/4491bb/32.png) [@margaux.topazlabs](https://community.topazlabs.com/u/margaux.topazlabs)\ **Post date:** [April 21, 2025, 10:30pm UTC](https://community.topazlabs.com/t/known-issue-model-for-stabilization-not-downloading-using-model-manager-in-6-2-0/89854/8 "2025-04-21T22:30:34Z")
---
**Author:** ![namaste.gokarna](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/n/85f322/32.png) [@namaste.gokarna](https://community.topazlabs.com/u/namaste.gokarna)\ **Post date:** [May 11, 2025, 4:39am UTC](https://community.topazlabs.com/t/known-issue-model-for-stabilization-not-downloading-using-model-manager-in-6-2-0/89854/9 "2025-05-11T04:39:34Z")
I am on version 6.2.2 and I am having the same issue of “Error: Connection handling canceled” while trying to download the models ---
**Author:** ![Ruebarb](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/r/c89c15/32.png) [@Ruebarb](https://community.topazlabs.com/u/Ruebarb)\ **Post date:** [May 14, 2025, 5:25pm UTC](https://community.topazlabs.com/t/known-issue-model-for-stabilization-not-downloading-using-model-manager-in-6-2-0/89854/10 "2025-05-14T17:25:21Z")
This still isn’t fixed in 7.0! Every release is half broken, it is getting pathetic. The model manager is junk in general all the way back to 5.5 when I started using the app, always fails, have to select each enhancement one by one, over and over again. It should be click and done, shouldn’t be a 20min ordeal. ---
**Author:** ![E-Support](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/e/e68b1a/32.png) [@E-Support](https://community.topazlabs.com/u/E-Support)\ **Post date:** [May 15, 2025, 9:44pm UTC](https://community.topazlabs.com/t/known-issue-model-for-stabilization-not-downloading-using-model-manager-in-6-2-0/89854/11 "2025-05-15T21:44:05Z")
> [@prosek4325](#): > > stabilization model SAME ERROR VERSION 7.0. DOWNLOADING **stabilization model** IS NOT POSSIBLE ---
**Author:** ![vAI](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/v/cab0a1/32.png) [@vAI](https://community.topazlabs.com/u/vAI)\ **Post date:** [May 15, 2025, 10:30pm UTC](https://community.topazlabs.com/t/known-issue-model-for-stabilization-not-downloading-using-model-manager-in-6-2-0/89854/12 "2025-05-15T22:30:41Z")
I’m also getting the same “Error: Connection handling canceled” error downloading models on the 7.0.0 release. I was able to download some of the models one by one but cannot download the final two, “Stabilization → Full-Frame & Auto-Crop” or “Enhancement → Artemis - Aliasing or Moire” models. That might just be me, but hopefully sharing which specific files are causing issues may help the bug patching process. ---
**Author:** ![P5tw](https://community.topazlabs.com/user_avatar/community.topazlabs.com/p5tw/32/95843_2.png) [@P5tw](https://community.topazlabs.com/u/P5tw)\ **Post date:** [May 18, 2025, 6:38am UTC](https://community.topazlabs.com/t/known-issue-model-for-stabilization-not-downloading-using-model-manager-in-6-2-0/89854/13 "2025-05-18T06:38:29Z")
If I don’t check these models, I can really download the others! Thanks 😄 ---
**Author:** ![Gerby12](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/g/a88e57/32.png) [@Gerby12](https://community.topazlabs.com/u/Gerby12)\ **Post date:** [May 23, 2025, 2:18am UTC](https://community.topazlabs.com/t/known-issue-model-for-stabilization-not-downloading-using-model-manager-in-6-2-0/89854/14 "2025-05-23T02:18:36Z")
Same problem here. ---
**Author:** ![l\_tucker](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/l/9fc348/32.png) [@l\_tucker](https://community.topazlabs.com/u/l_tucker)\ **Post date:** [May 24, 2025, 2:48am UTC](https://community.topazlabs.com/t/known-issue-model-for-stabilization-not-downloading-using-model-manager-in-6-2-0/89854/15 "2025-05-24T02:48:58Z")
After upgrading to Video AI version 7.0.0 I went to “Files / Model Manager” to download the model files. All model downloaded successfully except for “Stabilization”. When attempting to download the Stabilization model the system responds immediately with a popup window with the message “Error: Connection Handling Closed”. The system is running 64-bit Windows 10 and has: AMD Ryzen 5 5600X 6-core processor, 32.0 GB RAM Nvidia GeForce RTX 3070 GPU, Logs for support: [logsForSupport.zip](https://community.topazlabs.com/uploads/short-url/nZ4eAshDa6NCYzHX0kJ3slXl735.zip) (892.0 KB) ---
**Author:** ![unsolicitedemailande](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/u/e68b1a/32.png) [@unsolicitedemailande](https://community.topazlabs.com/u/unsolicitedemailande)\ **Post date:** [June 17, 2025, 5:12pm UTC](https://community.topazlabs.com/t/known-issue-model-for-stabilization-not-downloading-using-model-manager-in-6-2-0/89854/16 "2025-06-17T17:12:27Z")
Any updates on this? I still get the error in v7.0.0 ---
**Author:** ![akira3d](https://community.topazlabs.com/user_avatar/community.topazlabs.com/akira3d/32/209824_2.png) [@akira3d](https://community.topazlabs.com/u/akira3d)\ **Post date:** [June 18, 2025, 5:05pm UTC](https://community.topazlabs.com/t/known-issue-model-for-stabilization-not-downloading-using-model-manager-in-6-2-0/89854/17 "2025-06-18T17:05:50Z")
I’m having the same problem in 7.0.1. I have been able to successfully use stabilization, but can’t preload it via model manager even after having successfully using it. ![image](https://community-cdn.topazlabs.com/original/3X/e/3/e3bc721388c749df034871770c0517156538350b.jpeg) ![image](https://community-cdn.topazlabs.com/original/3X/d/9/d9b6ad3a7d6b3b9c17ea80a5fa7bcc4e70494119.jpeg) ---
**Author:** ![akira3d](https://community.topazlabs.com/user_avatar/community.topazlabs.com/akira3d/32/209824_2.png) [@akira3d](https://community.topazlabs.com/u/akira3d)\ **Post date:** [June 24, 2025, 5:16pm UTC](https://community.topazlabs.com/t/known-issue-model-for-stabilization-not-downloading-using-model-manager-in-6-2-0/89854/18 "2025-06-24T17:16:35Z")
Still happening in 7.0.2, but at least I see it attempt to download a bit before tapping out (stops on the 7th step with the same connection handling error) Here are my logs [logsForSupport.zip](https://community.topazlabs.com/uploads/short-url/8QgUCKtU2St4fWZF4wv2tKTj7yo.zip) (10.1 MB) ---
**Author:** ![aaron.bruderer](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/a/5fc32e/32.png) [@aaron.bruderer](https://community.topazlabs.com/u/aaron.bruderer)\ **Post date:** [July 2, 2025, 6:42pm UTC](https://community.topazlabs.com/t/known-issue-model-for-stabilization-not-downloading-using-model-manager-in-6-2-0/89854/19 "2025-07-02T18:42:28Z")
This has been a known issue for months. TF is Topaz’s problem? I paid for this, and I expect it to work. ---
**Author:** ![albert.prauser](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/a/bbce88/32.png) [@albert.prauser](https://community.topazlabs.com/u/albert.prauser)\ **Post date:** [July 14, 2025, 10:42am UTC](https://community.topazlabs.com/t/known-issue-model-for-stabilization-not-downloading-using-model-manager-in-6-2-0/89854/20 "2025-07-14T10:42:02Z")
I have the same Problem with model manager downloading for stabilization in Version 7.0.2! The problem has existed so long for many versions, why is the problem not fixed? What’s the matter? [Next page](https://community.topazlabs.com/t/known-issue-model-for-stabilization-not-downloading-using-model-manager-in-6-2-0/89854.md?page=2)