[Known Issue] 6.2.1 Causing app to crash on Mac

Topaz Video AI Bugs and Issues
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Translated Report (Full Report Below)

Process: Topaz Video AI [959]
Path: /Applications/Topaz Video AI.app/Contents/MacOS/Topaz Video AI
Identifier: com.topazlabs.Topaz-Video-AI
Version: 6.2.1 (6.2.1)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2025-05-07 13:23:16.1756 +0200
OS Version: macOS 15.4.1 (24E263)
Report Version: 12
Bridge OS Version: 9.4 (22P4248)
Anonymous UUID: 10008E4D-DCCD-BAA4-6154-0BA45DAA54A6

Time Awake Since Boot: 230 seconds

System Integrity Protection: enabled

Crashed Thread: 6 core

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes: 0x0000000000000001, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [959]

VM Region Info: 0 is not in any region. Bytes before following region: 4557410304
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
—>
__TEXT 10fa49000-112145000 [ 39.0M] r-x/r-x SM=COW /Applications/Topaz Video AI.app/Contents/MacOS/Topaz Video AI

1 Like
2

Same Issue here.
I sent the log file to Topaz Support team email.

2 Likes
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  1. Following latest update Topaz AI is crashing when creating a new project and adding a .mov file or even importing an old project.
  2. Your system profile MacBook Pro, Apple M4 Pro, Memory 24GB, OS Sequoia 15.4.1
  3. Your log files (Help > Logging > Get Logs for Support)
  4. Any screenshots as necessary
    logsForSupport.zip (174.1 KB)
    Screenshot 2025-05-07 at 13.40.47
    Screenshot 2025-05-07 at 13.40.471920×1080 347 KB
4

Video AI crash when I try to browse a video after the last update.
I did’t found any post similar dated in 2025

  1. Video AI shut down

  2. Your system profile - mac mini Sequoia 15.4.1
    logsForSupport.zip (109.3 KB)

  3. Your log files (Help > Logging > Get Logs for Support)

  4. Any screenshots as necessary

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]

5

We’re aware that the 6.2.1 update is causing the app to crash for some users, and our team is actively investigating the issue.

If you’re able to share your app logs, that would be a big help.

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

In the meantime, I recommend rolling back to 6.2.0.

Video AI | 6.2.0 | Mac

1 Like
7

The same issue
Using a Mac Studio M3 Ultra. Here the logs
logsForSupport.zip (216.0 KB)

8

Where can I get the older version? Online is only available for the latest 6.2.1…

9

Linked here:

1 Like
10

Same Issue. 15.3.2 and 15.4.1. Logs from both attached.

mac-apple-silicon-15-3-2logsForSupport.zip (1.2 MB)
mac-apple-silicon-15-4-1-logsForSupport.zip (1.8 MB)

1 Like
11

Same Issue here, crashes when I try to import a new video.

Translated Report (Full Report Below).zip (389.0 KB)

1 Like
12

2025-05-11-23-06-2-Main.tzlog (147.7 KB)