Keeps crashing since latest update

The system keeps crashing since the latest update. All my updates are current as of 10/29/2023. Photo AI 2.0.7. NEVER had a problem before.

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I have the same issue. below is my log:

[2023-10-30 12:09:18.226, 0.00 μs] [2304] Info | Log directory: “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/Logs”
[2023-10-30 12:09:18.227, 1.23 ms] [2304] Info | Starting Crashpad handler with sessionId 16091b53-a7aa-4bed-993d-0f279280bc0c
[2023-10-30 12:09:18.656, 429.41 ms] [2304] Info | Starting Topaz Photo AI 2.0.7
[2023-10-30 12:09:18.740, 82.97 ms] [2304] Info | Running from known non-editor, not setting external editor mode “explorer”
[2023-10-30 12:09:18.740, 79.90 μs] [2304] Info | Parent process ID: 11300 “explorer” “”
[2023-10-30 12:09:18.740, 29.50 μs] [2304] Info | No valid files passed, not running as external editor mode.
[2023-10-30 12:09:18.740, 335.10 μs] [2304] Info | Starting local server “d46f18cd0b56083cc3636a1bf06abcea”
[2023-10-30 12:09:18.741, 1.24 ms] [2304] Info | Using Graphics API Index 4
[2023-10-30 12:09:18.749, 7.51 ms] [2304] Info | Loaded Inter font from resources
[2023-10-30 12:09:18.749, 101.80 μs] [2304] Info | Initializing QML engine
[2023-10-30 12:09:18.749, 132.40 μs] [2304] Warn | Invalid QML element name “TImageSettings”; value type names should begin with a lowercase letter
[2023-10-30 12:09:18.750, 1.24 ms] [2304] Info | Model Dir: “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/models”
[2023-10-30 12:09:19.188, 436.91 ms] [2304] Info | Refreshing authentication
[2023-10-30 12:09:19.189, 1.06 ms] [2304] Info | JWT status: “new_seat”
[2023-10-30 12:09:19.189, 47.40 μs] [2304] Warn | License expiration date has passed, setting status to expired “2023-09-17”
[2023-10-30 12:09:19.189, 53.90 μs] [2304] Info | Owned version QVersionNumber(1.4.1) >= QVersionNumber(1.4) Setting status to active
[2023-10-30 12:09:20.461, 1.27 s] [2304] Info | QML engine initialized
[2023-10-30 12:09:21.151, 689.90 ms] [2304] Info | [AIE] AIEngine mode: Normal 2.1.110
[2023-10-30 12:09:21.152, 772.50 μs] [2304] Info | [Window] Owned screen exists at: QPoint(0,0) Max width/height: 1920 1078 Ratio: 1 1
[2023-10-30 12:09:21.152, 36.30 μs] [2304] Info | [Window] OSUtils constructor - Maximum window width/height: 1920 1078
[2023-10-30 12:09:21.429, 0.00 μs] [59ec] Info | Changing models directory to: “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/models” from “”
[2023-10-30 12:09:21.429, 569.10 μs] [59ec] Info | [AIE] ModelManager setting path to C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/models
[2023-10-30 12:09:21.430, 51.10 μs] [59ec] Info | [AIE] 0000028DDFD6C660 loadModelInfoMap called at C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/models
[2023-10-30 12:09:21.445, 16.13 ms] [59ec] Info | Loaded following models: QList(“Auto Param - Autopilot Noise Blur”, “Denoise - Low Light Beta”, “RAW - Linear RAW”, “RAW - RAW Native”, “RAW - RAW Standard”, “Exposure Adjust - Exposure G”, “Exposure Adjust - Exposure I”, “Face Recovery - Face Color Correction”, “Face Recovery - Face Mask”, “Face Recovery - Face Perfect”, “Face Recovery - Face Parse Large”, “Face Recovery - Face Parse Small”, “Face Recovery - Face Parse Filtering”, “Enhance - CGI”, “Enhance - Standard”, “Auto Param - ggn_ap”, “Enhance - High Fidelity”, “Enhance - Low Resolution”, “Denoise - Severe Noise”, “Denoise - Severe Noise Beta”, “Denoise - Recover details”, “Auto Param - landscape”, “Sharpen - Sharpen Standard”, “Auto Param - Sharpen Standard Auto”, “Auto Param - Sharpen Motionblur Auto”, “Sharpen - Sharpen Motionblur”, “Auto Param - portrait”, “Auto Param - new”, “Sharpen - Sharpen Standard v2”, “Sharpen - Sharpen Strong”, “Text Recovery - Text Refine”, “Text Recovery - Text Refine Noisy”, “White Balance Adjust - Standard”)
[2023-10-30 12:09:21.662, 510.20 ms] [2304] Warn | No camera profile found: Make - “” Model - “” Unique - “”
[2023-10-30 12:09:21.871, 208.55 ms] [2304] Info | Loaded lensfun database from “C:/Program Files/Topaz Labs LLC/Topaz Photo AI/lensfun/db”
[2023-10-30 12:09:21.880, 9.12 ms] [2304] Info | Overwriting binding on QObject_QML_169::basicBrushSize at qrc:/imageenhance/views/rightPanel/controls/BrushSizeSlider.qml:30 that was initially bound at qrc:/imageenhance/views/rightPanel/controls/BrushSizeSlider.qml:64:9
[2023-10-30 12:09:21.880, 216.30 μs] [2304] Info | Overwriting binding on BrushSizeSlider_QMLTYPE_167::defaultValue at qrc:/imageenhance/views/rightPanel/controls/BrushSizeSlider.qml:125 that was initially bound at qrc:/imageenhance/elements/TSlider.qml:43:5
[2023-10-30 12:09:21.904, 23.63 ms] [2304] Info | Overwriting binding on QObject_QML_169::basicBrushSize at qrc:/imageenhance/views/rightPanel/controls/BrushSizeSlider.qml:30 that was initially bound at qrc:/imageenhance/views/rightPanel/controls/BrushSizeSlider.qml:64:9
[2023-10-30 12:09:21.904, 72.20 μs] [2304] Info | Overwriting binding on BrushSizeSlider_QMLTYPE_167::defaultValue at qrc:/imageenhance/views/rightPanel/controls/BrushSizeSlider.qml:125 that was initially bound at qrc:/imageenhance/elements/TSlider.qml:43:5
[2023-10-30 12:09:21.909, 5.21 ms] [2304] Warn | qrc:/imageenhance/views/rightPanel/RightPanel.qml:713:9: QML IconImage: Binding loop detected for property “color” | (qrc:/imageenhance/views/rightPanel/RightPanel.qml:713)
[2023-10-30 12:09:21.909, 61.20 μs] [2304] Warn | qrc:/imageenhance/views/rightPanel/RightPanel.qml:713:9: QML IconImage: Binding loop detected for property “color” | (qrc:/imageenhance/views/rightPanel/RightPanel.qml:713)
[2023-10-30 12:09:21.935, 26.89 ms] [2304] Info | Device pixel ratio changed: 1 => 1
[2023-10-30 12:09:21.935, 88.20 μs] [2304] Warn | ICC Profile description not found, defaulting to sRGB.
[2023-10-30 12:09:21.935, 60.10 μs] [2304] Info | Using generated color profile from description: QColorSpace(QColorSpace::SRgb, QColorSpace::Primaries::SRgb, QColorSpace::TransferFunction::SRgb, gamma=2.31)
[2023-10-30 12:09:21.935, 49.90 μs] [2304] Info | Device pixel ratio changed: 1 => 1
[2023-10-30 12:09:21.936, 142.10 μs] [2304] Info | Device pixel ratio changed: 1 => 1
[2023-10-30 12:09:21.936, 43.70 μs] [2304] Warn | ICC Profile description not found, defaulting to sRGB.
[2023-10-30 12:09:21.936, 26.10 μs] [2304] Info | Using generated color profile from description: QColorSpace(QColorSpace::SRgb, QColorSpace::Primaries::SRgb, QColorSpace::TransferFunction::SRgb, gamma=2.31)
[2023-10-30 12:09:21.936, 226.70 μs] [2304] Info | Device pixel ratio changed: 1 => 1
[2023-10-30 12:09:21.936, 184.90 μs] [2304] Info | Device pixel ratio changed: 1 => 1
[2023-10-30 12:09:21.936, 42.80 μs] [2304] Warn | ICC Profile description not found, defaulting to sRGB.
[2023-10-30 12:09:21.936, 28.40 μs] [2304] Info | Using generated color profile from description: QColorSpace(QColorSpace::SRgb, QColorSpace::Primaries::SRgb, QColorSpace::TransferFunction::SRgb, gamma=2.31)
[2023-10-30 12:09:21.939, 2.69 ms] [2304] Info | Overwriting binding on QObject_QML_307::currentScale at qrc:/imageenhance/views/preview/ImagePreviewState.qml:51 that was initially bound at qrc:/imageenhance/views/preview/ImagePreviewState.qml:78:9
[2023-10-30 12:09:21.987, 48.14 ms] [2304] Warn | qrc:/imageenhance/main.qml:2832:5: QML Settings: The Settings type from Qt.labs.settings is deprecated and will be removed in a future release. Please use the one from QtCore instead. | (qrc:/imageenhance/main.qml:2832)
[2023-10-30 12:09:22.276, 288.57 ms] [2304] Warn | qrc:/imageenhance/elements/TMenuItem.qml:90:5: QML Shortcut: Shortcut: Only binding to one of multiple key bindings associated with 12. Use ‘sequences: [ ]’ to bind to all of them. | (qrc:/imageenhance/elements/TMenuItem.qml:90)
[2023-10-30 12:09:22.277, 873.50 μs] [2304] Warn | qrc:/imageenhance/elements/TMenuItem.qml:90:5: QML Shortcut: Shortcut: Only binding to one of multiple key bindings associated with 11. Use ‘sequences: [ ]’ to bind to all of them. | (qrc:/imageenhance/elements/TMenuItem.qml:90)
[2023-10-30 12:09:22.437, 160.77 ms] [2304] Warn | qrc:/imageenhance/elements/TListSelect.qml:63:9: QML GridView: Binding loop detected for property “currentValue” | (qrc:/imageenhance/elements/TListSelect.qml:63)
[2023-10-30 12:09:22.470, 33.03 ms] [2304] Warn | qrc:/imageenhance/elements/TListSelect.qml:63:9: QML GridView: Binding loop detected for property “currentValue” | (qrc:/imageenhance/elements/TListSelect.qml:63)
[2023-10-30 12:09:22.541, 70.46 ms] [2304] Info | Controls changed
[2023-10-30 12:09:22.666, 125.72 ms] [2304] Info | [Window] Setting geometry called: QRect(1920,0 2560x1400)
[2023-10-30 12:09:22.666, 59.10 μs] [2304] Info | [Window] Setting window geometry to QRect(1920,0 2560x1400)
[2023-10-30 12:09:22.667, 373.80 μs] [2304] Info | [Window] Screen changed - Maximum window width/height: 2560 1400
[2023-10-30 12:09:23.182, 515.00 ms] [2304] Info | Auth state changed: Owned | (qrc:/imageenhance/main.qml:906, onStateChanged)
[2023-10-30 12:09:23.182, 358.90 μs] [2304] Info | Starting with files QList()
[2023-10-30 12:09:23.183, 509.90 μs] [2304] Info | [AIE] === System Information ===
[2023-10-30 12:09:23.183, 101.50 μs] [2304] Info | [AIE] OS Windows Version 10.220000
[2023-10-30 12:09:23.183, 66.60 μs] [2304] Info | [AIE] CPU Intel(R) Core™ i9-7940X CPU @ 3.10GHz Threads 28 AVX 1 AVX2 1 VNNI 0
[2023-10-30 12:09:23.183, 67.90 μs] [2304] Info | [AIE] Is Apple Processor 0
[2023-10-30 12:09:23.183, 63.30 μs] [2304] Info | [AIE] RAM 31.677197 GB Total / 8.815208 GB Used
[2023-10-30 12:09:23.183, 57.10 μs] [2304] Info | [AIE] Machine Id: 3ffab3ad-5d1d-4654-99e9-5d7698c9de36
[2023-10-30 12:09:23.183, 57.40 μs] [2304] Info | [AIE] Device count: 2
[2023-10-30 12:09:23.183, 55.00 μs] [2304] Info | [AIE] - Index 0 Name NVIDIA GeForce RTX 2080 Cores 0
[2023-10-30 12:09:23.183, 58.90 μs] [2304] Info | [AIE] VRAM 7.813477 GB Total / 3.656738 GB Used DataType 2
[2023-10-30 12:09:23.183, 54.20 μs] [2304] Info | [AIE] Serial 0000000000014a22 Legacy 0 CudaId 0 Capability 705
[2023-10-30 12:09:23.184, 57.20 μs] [2304] Info | [AIE] - Index 1 Name NVIDIA GeForce RTX 2080 Cores 0
[2023-10-30 12:09:23.184, 55.60 μs] [2304] Info | [AIE] VRAM 7.813477 GB Total / 3.656738 GB Used DataType 2
[2023-10-30 12:09:23.184, 52.30 μs] [2304] Info | [AIE] Serial 000000000001fe03 Legacy 0 CudaId 0 Capability 705
[2023-10-30 12:09:23.184, 49.80 μs] [2304] Info | [AIE] ==========================
[2023-10-30 12:09:23.186, 2.73 ms] [2304] Warn | ICC Profile description not found, defaulting to sRGB.
[2023-10-30 12:09:23.187, 92.10 μs] [2304] Info | Using generated color profile from description: QColorSpace(QColorSpace::SRgb, QColorSpace::Primaries::SRgb, QColorSpace::TransferFunction::SRgb, gamma=2.31)
[2023-10-30 12:09:23.190, 3.19 ms] [2304] Info | QML engine loaded
[2023-10-30 12:09:24.435, 1.25 s] [2304] Info | JWT status: “new_seat”
[2023-10-30 12:09:24.435, 131.80 μs] [2304] Warn | License expiration date has passed, setting status to expired “2023-09-17”
[2023-10-30 12:09:24.435, 111.70 μs] [2304] Info | Owned version QVersionNumber(1.4.1) >= QVersionNumber(1.4) Setting status to active
[2023-10-30 12:09:24.435, 60.20 μs] [2304] Info | Auth response | valid: true | owned: true | expired: false | inactive: false | no seats: false | license expiration: “2023-09-17”
[2023-10-30 12:09:24.441, 5.43 ms] [2304] Info | Auth state changed: Owned | (qrc:/imageenhance/main.qml:906, onStateChanged)
[2023-10-30 12:09:24.555, 114.12 ms] [2304] Info | Found 0 new app versions
[2023-10-30 12:09:24.555, 147.90 μs] [2304] Info | Update check response: true false
[2023-10-30 12:09:28.803, 4.25 s] [2304] Warn | QFSFileEngine::open: No file name specified
[2023-10-30 12:09:28.845, 42.21 ms] [2304] Warn | QFSFileEngine::open: No file name specified
[2023-10-30 12:09:31.179, 2.33 s] [2304] Info | Overwriting binding on TMultiComboBox_QMLTYPE_61::currentItems at qrc:/imageenhance/views/prefs/autopilot/FacePreferences.qml:33 that was initially bound at qrc:/imageenhance/views/prefs/autopilot/FacePreferences.qml:137:13
[2023-10-30 12:09:35.943, 4.76 s] [2304] Info | Worker cancel requested
[2023-10-30 12:09:35.943, 68.80 μs] [2304] Info | Cancelling processing
[2023-10-30 12:09:37.526, 1.58 s] [2304] Info | [Window] Top level window geometry: QRect(1920,0 2560x1400)
[2023-10-30 12:09:37.637, 111.05 ms] [2304] Info | Exiting app: 0
[2023-10-30 12:09:37.637, 129.10 μs] [2304] Info | Stopping TIntercomWorker thread
[2023-10-30 12:09:37.639, 2.08 ms] [2304] Info | TIntercomWorker worker thread stopped
[2023-10-30 12:09:37.726, 86.15 ms] [2304] Info | Stopping TEngineWorker thread
[2023-10-30 12:09:37.726, 61.50 μs] [2304] Info | Worker cancel requested
[2023-10-30 12:09:37.726, 20.00 μs] [2304] Info | Cancelling processing
[2023-10-30 12:09:37.726, 16.28 s] [59ec] Info | Stopping ImageCacheWorker thread
[2023-10-30 12:09:37.727, 915.40 μs] [59ec] Info | ImageCacheWorker thread stopped
[2023-10-30 12:09:37.727, 178.10 μs] [59ec] Info | Stopping ImageCacheWorker thread
[2023-10-30 12:09:37.728, 881.70 μs] [59ec] Info | ImageCacheWorker thread stopped
[2023-10-30 12:09:37.728, 106.20 μs] [59ec] Info | Stopping ImageCacheWorker thread
[2023-10-30 12:09:37.728, 528.30 μs] [59ec] Info | ImageCacheWorker thread stopped
[2023-10-30 12:09:37.729, 112.50 μs] [59ec] Info | Stopping ImageCacheWorker thread
[2023-10-30 12:09:37.729, 409.70 μs] [59ec] Info | ImageCacheWorker thread stopped
[2023-10-30 12:09:37.729, 79.30 μs] [59ec] Info | Stopping ImageCacheWorker thread
[2023-10-30 12:09:37.730, 835.10 μs] [59ec] Info | ImageCacheWorker thread stopped
[2023-10-30 12:09:37.732, 5.86 ms] [2304] Info | TEngineWorker thread stopped
[2023-10-30 12:09:37.732, 171.00 μs] [2304] Info | Stopping TImageReaderWorker thread
[2023-10-30 12:09:37.733, 443.60 μs] [2304] Info | TImageReaderWorker thread stopped
[2023-10-30 12:09:37.733, 28.10 μs] [2304] Info | Stopping TThumbnailWriterWorker thread
[2023-10-30 12:09:37.734, 752.60 μs] [2304] Info | TThumbnailWriterWorker thread stopped
[2023-10-30 12:09:37.734, 35.10 μs] [2304] Info | Stopping TImageWriterWorker thread
[2023-10-30 12:09:37.734, 705.50 μs] [2304] Info | TImageWriterWorker thread stopped
[2023-10-30 12:09:37.735, 338.30 μs] [2304] Info | Stopping TThumbnailWriterWorker thread
[2023-10-30 12:09:37.735, 696.90 μs] [2304] Info | TThumbnailWriterWorker thread stopped
[2023-10-30 12:09:37.738, 2.36 ms] [2304] Info | Stopping QImageViewWorker thread
[2023-10-30 12:09:37.738, 772.20 μs] [2304] Info | QImageViewWorker thread stopped
[2023-10-30 12:09:37.739, 67.40 μs] [2304] Info | Stopping QImageViewWorker thread
[2023-10-30 12:09:37.739, 704.30 μs] [2304] Info | QImageViewWorker thread stopped
[2023-10-30 12:09:37.739, 48.00 μs] [2304] Info | Stopping QImageViewWorker thread
[2023-10-30 12:09:37.740, 698.20 μs] [2304] Info | QImageViewWorker thread stopped
[2023-10-30 12:09:37.740, 28.40 μs] [2304] Info | Stopping QImageViewWorker thread
[2023-10-30 12:09:37.741, 615.60 μs] [2304] Info | QImageViewWorker thread stopped
[2023-10-30 12:09:37.784, 43.98 ms] [2304] Info | Stopping TIntegrations worker thread
[2023-10-30 12:09:37.785, 916.70 μs] [2304] Info | TIntegrations worker thread stopped

I have been having the same issue for over a week, I’ve tried reinstalling the program running compatibility test nothing. At this point its wasting my time and the program is not worth it.

I am having the same issues with the last 2 updates.

1 Like

It’s not crashing for me, but that’s because I keep force quitting. It’s taking forever to load an image or do anything! It’s practically un-useable. I NEED this program, please fix it. It isn’t cheap!!!

Can I downgrade to an earlier version?

1 Like

I M HAVING SAME PROBLEM . IT IS ALSO DISCONNECT MY NETWORK DRIVE FROM THE COMPUTER THEN ERRORING OUT SAYING CANNOT FIND FILE… IT USED TO BE FINE BEFORE THIS. CAN WE GET THE OLDER VERSION PLEASE… THIS IS RIDICULOUS

I am seeing " Invalid QML element name “TImageSettings”; value type names should begin with a lowercase letter" when I try to use this on my Mac. What stinks is that if they don’t fix this by Dec 4, it will never work for my system unless I pay for the upgrade but why should I if the the product was working but is now useless after the latest update? This is not the first time I have had a problem where I am not able to use the product. I never have had this with Photoshop, Lightroom, DxO, or Capture One.

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