R.T. VERY ANNOYING. WE ARE EXPERIENCING THE ISSUE OF TOPAZVIDEO AI EVERYTIME I OPEN THE PROJECT IT GUIDE ME THROUGH ALL THE VIDEO I IMPORTED FOR 20 MINUTES (EACH VIDEO FOR 2 SECOND) IT IS SO ANNOYING. WHY??
When you first open the app, you are seeing all of the videos you have imported previously loaded back into the app is that correct?
Are you able to share a screenshot or recording of what is happening to clarify and the system profile and logs? If you want to start a ticket directly with support you can do that as well, email us at help@topazlabs.com with the info and logs and we can take a look.
How To Obtain Your System Profile (Windows)
How To Obtain Your System Profile (Mac)
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.
