Just purchased starlight mini, just keep getting an error?

Topaz Video AI Bugs and Issues
1

image
image546×410 8.49 KB

logsForSupport.zip (25.0 KB)

Any ideas?

2

Looks like a memory error, let’s try adjusting the max memory % and see if that helps.

Open the Preferences Panel and let’s change the following settings.

File>Preferences>Processing

  1. Ensure that your GPU is selected for the AI Processor
  2. Set the max memory to 80%
  3. Set max processes to 1
  4. Save the settings and close the panel.
  5. Re-run your clip through the process that you were trying.

If you run into an issue again, please send me the updated logs for further review to help@topazlabs.com so we can take a look.