JPG created in Gigapixel won't import into Lightroom Clasic

Topaz Products Product Technical Support
1

Interesting. I created a 4x enlargement of a .tiff file - saved as .tiff (convert file format → No). This loaded into Lightroom Classic no problem.
But, same everything, but saved as .jpg (max quality, keep colour profile=yes), and it produced a .jpeg that could not be recognized (not show on ‘import’) by LR. But it would load into the Win10 default image viewer.
First time I’ve seen LR not import a .jpg file.
I had to import the .tiff file and export as a .jpg in LR.

Gigapixel ver. 4.4.4

Any ideas ?

2

Raise a support request at the main website and attach the created image Lightroom can’t load for the engineers to look at.

3

Try changing the extention to .jpg instead of .jpeg. You can do this in Windows Explorer.