ISSUE: LIGHT SQUARES ON THE IMAGE

[dario.de_cillis]

When I use sharpen in Windows, in some photos, light squares and corners appears on the image (see the paws). I have already cancelled and re-downloaded the application, but it hasn’t fixed.

Steps to reproduce issueuse

1. Open Topaz from PS
2. Sharpen
3. The issue appears
   

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Topaz Photo AI [v1.x.x] on [Windows]

[john.topazlabs (John S)]

Please send me your system profile information so I can check if your computer hardware is up to date.

• How To Obtain Your System Profile (Windows)

You can securely submit your files(s) to my Dropbox using the link below.

• Dropbox File Request

Please be sure to send me a note here to let me know you sent something.

[dario.de_cillis]

I attach my System profile data
DxDiag.txt (111.1 KB)

I have uploaded two pictures to your dropbox (look at the paws area)

[john.topazlabs (John S)]

Thanks for sending those in.

I would like to see if updating your GPU driver will resolve the problem.

Please use the following link to update your driver: Intel | Driver Update

After the update, let me know if you are still experiencing the problem.

[dario.de_cillis]

I still have the problem with sharpen “strong” and “normal”, although I updated it all

[john.topazlabs (John S)]

Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:

1. The original image file.
2. The processed image.
3. A screenshot or description of the settings panel so I can see what adjustments were turned on.

You can securely submit your image(s) to my Dropbox using the link below.

Dropbox File Request

Please be sure to send me a note to let me know you sent something.