Issue in elaboratioin square frame in background and white area of bakcfound deformed...terrible result

[marco.spini]

After elaboration the result has this terrible blank area in background. I applied only Noise reduction and the sharpen in red flower. In the preview I did not see this effect which appear in the eleborate version

Topaz Photo AI [v3.0.3] on Windows via LRC 14. The photo has been exported an RAW format as plug-in
original photo

elaborate

I did the same elaboration via the plug-in LRC "Edit in " ed the result is better (export as tiff)

example 2
applied Noise + sharpen in the white flower
original

result

2024-06-11-10-53-46.tzlog (3.2 MB)

[marco.spini]

example 3
original

elaboration via LRC file > Plug in Extra export in SDK with Adobe extension support ON
colors are changed and banding in the backround

elaboration via LRC file > Plug in Extra export in SDK with Adobe extension support OFF
colors are changed (different from previous version above) and banding in the backround

elboration via LRC > Edit in
export as TIFF, no issue

[john.topazlabs (John S)]

Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:

1. The original image file.
2. The processed image.
3. A screenshot or description of the settings panel so I can see what adjustments were turned on.

You can securely submit your image(s) to my Dropbox using the link below.

Dropbox File Request

Please be sure to send me a note to let me know you sent something.

[marco.spini]

Dear John

I uploaded on dropbox 2 examples with teh requested in formation. If you need more please let me know
I did not add the result obtained via LRC Photo/Edit in/Topaz AI since it is fine.

My topaz is 3.0.3.

Best Regards
Marco Spini

[Imo]

Oh no, the old tiling issue again we suffer from for so long!

[kevinlincoln]

having same issue so following. note i get around this using lens or motion options they dont seem to do this

[john.topazlabs (John S)]

@marco.spini @kevinlincoln

Please send me your system profile information so I can check if your computer hardware is up to date.

• How To Obtain Your System Profile (Windows)
• How To Obtain Your System Profile (Mac)

You can securely submit your files(s) to my Dropbox using the link below.

• Dropbox File Request

Please be sure to send me a note here to let me know you sent something.

[marco.spini]

Dear John
I uploaded the information as required.

[john.topazlabs (John S)]

Thanks for sending in that information.

I want to see if updating your GPU driver will resolve the problem, as there is a more up-to-date driver that has been released.

Please use the following link to update your driver: NVIDIA | Quadro P2000 | Driver Update

After the update, let me know if you are still experiencing the problem.

[donncha.o_caoimh]

I also saw the issue with squares showing. In my photo, it was in the out of focus white background of an image of a flower in front of a waterfall.

macOS, Macbook Pro M2, 32GB RAM. Photo AI 3.0.4.

Donncha

[marco.spini]

Hi John

I installed the driver P2000 studio version 552.52 and the new Topaz version, but nothing is changed in all images. I did not send them since no difference.

I woudl like to point that if I do teh some thing via Lrc>Photo>Edit in>topaz AI there is no issue.

The suggested values for first photo are
Denoise - Strong / strenght 28-minor deblur 1 - origional details 9
sharpen - strenght 64 - minor denoise 10

Best Reegards

[jomi]

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

1. Step 1 open NEF
2. Step 2 NEF denoise + sharpen
3. Step 3 safe as DNG and as JPG

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Topaz Photo AI [v1.x.x] on [Windows/Mac]
trial version of topaz photo 3 on windows 10