I have tried to convert a 480p Quicktime h.264 clip to 1080p with VEAI on 4 different Mac mini M1 computers and they all fail or lockup at random moments.
This is the first time I have run into a problem with the software. Nothing has changed in my setup. In the past, I have always provided a Quicktime h.264 video file to the software. I use the Artemis Medium Video Quality with a little grain added.
The output is always set to MP4 at setting 10.
Typically it takes .10 seconds per frame. I ran this on 4 different Mac mini M1 computers and they all failed.
The only thing I can see that has changed is that the video file is 2 hours long (although I have done much longer in the past) and I am using Mac OS 12.5.1. In addition, I usually only upconvert from 480p to 720p @ 29.97 fps. With this video clip, it is being upconverted from 480p to 1080p @ 29.97 fps.
My hardware setup has not changed. I have rebooted the machines many times. They have 500GB of built-in SSD space and have 16GB RAM.
Again, this software has been 90% stable in the past – but this time it either freezes at some random point (ie 12:00 minutes in) or the software just crashes. The created file, that it sometimes leaves – looks perfect. But the job ends prematurely.
Any advice?
Translated Report (Full Report Below)
Process: Topaz Video Enhance AI [690]
Path: /Applications/Topaz Video Enhance AI.app/Contents/MacOS/Topaz Video Enhance AI
Identifier: com.topazlabs.Topaz-Video-Enhance-AI
Version: 2.6.4 (2.6.4)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2022-08-30 15:49:10.2990 -0700
OS Version: macOS 12.5.1 (21G83)
Report Version: 12
Anonymous UUID: 2B667A16-0691-C4BE-2F58-1FE359C35E33
Time Awake Since Boot: 40000 seconds
System Integrity Protection: enabled
Crashed Thread: 4
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000000c
Exception Codes: 0x0000000000000001, 0x000000000000000c
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [690]
VM Region Info: 0xc is not in any region. Bytes before following region: 105553518919668
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
—>
MALLOC_NANO (reserved) 600018000000-600020000000 [128.0M] rw-/rwx SM=NUL …(unallocated)
Thread 0:: Dispatch queue: com.apple.main-thread
0 libopencv_world.4.5.dylib 0x10862bfa8 std::__1::__shared_ptr_emplace<cv::impl::PluginBackendFactory, std::__1::allocatorcv::impl::PluginBackendFactory >::__on_zero_shared() + 0
1 libopencv_world.4.5.dylib 0x108614608 __cxx_global_array_dtor + 112
2 libsystem_c.dylib 0x191777dd0 __cxa_finalize_ranges + 464
3 libsystem_c.dylib 0x191777b74 exit + 44
4 libdyld.dylib 0x191898ec4 dyld4::LibSystemHelpers::exit(int) const + 20
5 dyld 0x1043590d8 start + 596
Thread 1:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x19184e8b0 mach_msg_trap + 8
1 libsystem_kernel.dylib 0x19184ed20 mach_msg + 76
2 CoreFoundation 0x1919592c0 __CFRunLoopServiceMachPort + 372
3 CoreFoundation 0x191957770 __CFRunLoopRun + 1180
4 CoreFoundation 0x191956b34 CFRunLoopRunSpecific + 600
5 AppKit 0x19462b100 _NSEventThread + 196
6 libsystem_pthread.dylib 0x19188c26c _pthread_start + 148
7 libsystem_pthread.dylib 0x19188708c thread_start + 8
Thread 2:: QNetworkAccessManager thread
0 libsystem_kernel.dylib 0x191856eb0 poll + 8
1 QtCore 0x1057def04 qt_safe_poll(pollfd*, unsigned int, timespec const*) + 436
2 QtCore 0x1057e0724 QEventDispatcherUNIX::processEvents(QFlagsQEventLoop::ProcessEventsFlag) + 976
3 QtCore 0x10577da08 QEventLoop::exec(QFlagsQEventLoop::ProcessEventsFlag) + 524
4 QtCore 0x1055cc188 QThread::exec() + 136
5 QtCore 0x1055cd120 0x1055ac000 + 135456
6 libsystem_pthread.dylib 0x19188c26c _pthread_start + 148
7 libsystem_pthread.dylib 0x19188708c thread_start + 8
Thread 3:
0 libsystem_pthread.dylib 0x191887078 start_wqthread + 0
Thread 4 Crashed:
0 QtCore 0x1055ce578 QBasicMutex::unlockInternal() + 24
1 QtCore 0x10569e5d8 0x1055ac000 + 992728
2 QtCore 0x10569e5d8 0x1055ac000 + 992728
3 QtCore 0x1056999e8 QDateTime::setMSecsSinceEpoch(long long) + 680
4 QtCore 0x10569bf64 QDateTime::currentDateTime() + 92
5 libCuteLogger.dylib 0x104575d20 qtLoggerMessageHandler(QtMsgType, QMessageLogContext const&, QString const&) + 232
6 QtCore 0x1055c91f4 0x1055ac000 + 119284
7 QtCore 0x1055c90e8 qt_message_output(QtMsgType, QMessageLogContext const&, QString const&) + 20
8 QtCore 0x1056b9460 QDebug::~QDebug() + 128
9 Topaz Video Enhance AI 0x1041b0ea0 videoai::FilterProcessor::getGrain(int, int, float) const + 1568
10 Topaz Video Enhance AI 0x1041b0284 videoai::FilterProcessor::addGrain(cv::Mat, float, float) const + 320
11 Topaz Video Enhance AI 0x1041ba100 0x10415c000 + 385280
12 Topaz Video Enhance AI 0x1041b8ce0 0x10415c000 + 380128
13 Topaz Video Enhance AI 0x1041b8984 0x10415c000 + 379268
14 Topaz Video Enhance AI 0x1041ba01c 0x10415c000 + 385052
15 libsystem_pthread.dylib 0x19188c26c _pthread_start + 148
16 libsystem_pthread.dylib 0x19188708c thread_start + 8
Thread 5:
0 libsystem_kernel.dylib 0x191852270 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x19188c83c _pthread_cond_wait + 1236
2 libavcodec.58.dylib 0x10cc7cc04 0x10c064000 + 12684292
3 libsystem_pthread.dylib 0x19188708c thread_start + 8
Thread 6:
0 libsystem_kernel.dylib 0x191852270 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x19188c83c _pthread_cond_wait + 1236
2 libavcodec.58.dylib 0x10cc7cc04 0x10c064000 + 12684292
3 libsystem_pthread.dylib 0x19188708c thread_start + 8
Thread 7:
0 libsystem_kernel.dylib 0x191852270 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x19188c83c _pthread_cond_wait + 1236
2 libavcodec.58.dylib 0x10cc7cc04 0x10c064000 + 12684292
3 libsystem_pthread.dylib 0x19188708c thread_start + 8
Thread 8:
0 libsystem_kernel.dylib 0x191852270 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x19188c83c _pthread_cond_wait + 1236
2 libavcodec.58.dylib 0x10cc7cc04 0x10c064000 + 12684292
3 libsystem_pthread.dylib 0x19188708c thread_start + 8
Thread 9:
0 libsystem_kernel.dylib 0x191852270 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x19188c83c _pthread_cond_wait + 1236
2 libavcodec.58.dylib 0x10cc7cc04 0x10c064000 + 12684292
3 libsystem_pthread.dylib 0x19188708c thread_start + 8
Thread 10:
0 libsystem_kernel.dylib 0x191852270 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x19188c83c _pthread_cond_wait + 1236
2 libavcodec.58.dylib 0x10cc7cc04 0x10c064000 + 12684292
3 libsystem_pthread.dylib 0x19188708c thread_start + 8
Thread 11:
0 libsystem_kernel.dylib 0x191852270 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x19188c83c _pthread_cond_wait + 1236
2 libavcodec.58.dylib 0x10cc7cc04 0x10c064000 + 12684292
3 libsystem_pthread.dylib 0x19188708c thread_start + 8
Thread 12:
0 libsystem_kernel.dylib 0x191852270 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x19188c83c _pthread_cond_wait + 1236
2 libavcodec.58.dylib 0x10cc7cc04 0x10c064000 + 12684292
3 libsystem_pthread.dylib 0x19188708c thread_start + 8
Thread 13:
0 libsystem_pthread.dylib 0x191887078 start_wqthread + 0
Thread 14:
0 libsystem_pthread.dylib 0x191887078 start_wqthread + 0
Thread 15:
0 libsystem_pthread.dylib 0x191887078 start_wqthread + 0
Thread 16:
0 libsystem_pthread.dylib 0x191887078 start_wqthread + 0
Thread 17:
0 libsystem_pthread.dylib 0x191887078 start_wqthread + 0
Thread 18:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x191859598 __select + 8
1 CoreFoundation 0x1919838a0 __CFSocketManager + 644
2 libsystem_pthread.dylib 0x19188c26c _pthread_start + 148
3 libsystem_pthread.dylib 0x19188708c thread_start + 8
Thread 4 crashed with ARM Thread State (64-bit):
x0: 0x0000000105ab52e8 x1: 0x000000000000fa07 x2: 0x2bd2c8012bd2c880 x3: 0x000000002bd2c700
x4: 0x2bd2c8012bd2c880 x5: 0x000000002bd2c700 x6: 0x2bd2c8012bd2c8c0 x7: 0x000000002bd2c800
x8: 0x000000000000000c x9: 0x00000000fff00000 x10: 0x000000002bd2c801 x11: 0x0000000000000000
x12: 0x0000000000000000 x13: 0x000000002bd2c801 x14: 0x2bd2c8012bd2c880 x15: 0x0000000000000054
x16: 0x0000000191888aec x17: 0x00000001eb9a9fd0 x18: 0x0000000000000000 x19: 0x0000000000000000
x20: 0x00000182eea1af9d x21: 0x000000016d3fa468 x22: 0x000000016d3fa470 x23: 0x00000182eea1af9d
x24: 0x00000000630dfc55 x25: 0x0000000000000000 x26: 0x0000000000000000 x27: 0x000000016d3fa890
x28: 0x0000000000000a00 fp: 0x000000016d3fa3c0 lr: 0x000000010569e5d8
sp: 0x000000016d3fa3b0 pc: 0x00000001055ce578 cpsr: 0x80001000
far: 0x000000000000000c esr: 0x92000006 (Data Abort) byte read Translation fault
Binary Images:
0x1081dc000 - 0x108d87fff libopencv_world.4.5.dylib () /Applications/Topaz Video Enhance AI.app/Contents/Frameworks/libopencv_world.4.5.dylib
0x19174c000 - 0x1917cdfff libsystem_c.dylib () <93fc2587-038e-31e1-b16b-369979e72cb1> /usr/lib/system/libsystem_c.dylib
0x191892000 - 0x19189efff libdyld.dylib () <7fc59050-3c9c-3f30-809c-530d8c48471a> /usr/lib/system/libdyld.dylib
0x104354000 - 0x1043b3fff dyld () <75627683-a780-32ad-ae34-cf86dd23a26b> /usr/lib/dyld
0x19184d000 - 0x191884fff libsystem_kernel.dylib () /usr/lib/system/libsystem_kernel.dylib
0x1918d4000 - 0x191e1afff com.apple.CoreFoundation (6.9) <1643f3d9-7049-37e4-b844-c0c0a42bde3b> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x19447d000 - 0x195335fff com.apple.AppKit (6.9) <07bc3607-552a-3eb9-a941-4911c589dbc5> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x191885000 - 0x191891fff libsystem_pthread.dylib () /usr/lib/system/libsystem_pthread.dylib
0x1055ac000 - 0x105a83fff org.qt-project.QtCore (5.15) <468b90a4-b90e-3cd4-8776-fc35f4779afa> /Applications/Topaz Video Enhance AI.app/Contents/Frameworks/QtCore.framework/Versions/5/QtCore
0x104570000 - 0x10457ffff libCuteLogger.dylib () /Applications/Topaz Video Enhance AI.app/Contents/Frameworks/libCuteLogger.dylib
0x10415c000 - 0x104223fff com.topazlabs.Topaz-Video-Enhance-AI (2.6.4) <00533ebc-82a5-3ecd-8e0d-4db25844d73f> /Applications/Topaz Video Enhance AI.app/Contents/MacOS/Topaz Video Enhance AI
0x10c064000 - 0x10d3f3fff libavcodec.58.dylib () <89c8c11f-32bb-3ef0-80a9-ae70d71db86b> /Applications/Topaz Video Enhance AI.app/Contents/Frameworks/libavcodec.58.dylib
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=1.0G resident=0K(0%) swapped_out_or_unallocated=1.0G(100%)
Writable regions: Total=2.4G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=2.4G(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 640K 5
Activity Tracing 256K 1
CG backing stores 768K 4
CG image 128K 6
ColorSync 592K 26
CoreAnimation 160K 10
CoreGraphics 48K 3
CoreUI image data 704K 10
Foundation 32K 2
Kernel Alloc Once 32K 1
MALLOC 1.9G 242
MALLOC guard page 192K 10
MALLOC_MEDIUM (reserved) 352.0M 4 reserved VM address space (unallocated)
MALLOC_NANO (reserved) 128.0M 1 reserved VM address space (unallocated)
OpenGL GLSL 256K 3
STACK GUARD 56.3M 19
Stack 17.6M 20
VM_ALLOCATE 256K 13
__AUTH 2280K 243
__AUTH_CONST 14.5M 426
__CTF 756 1
__DATA 23.8M 456
__DATA_CONST 17.6M 460
__DATA_DIRTY 1425K 170
__FONT_DATA 4K 1
__GLSLBUILTINS 5176K 1
__LINKEDIT 588.2M 34
__OBJC_CONST 2733K 212
__OBJC_RO 83.0M 1
__OBJC_RW 3168K 1
__TEXT 426.6M 476
__UNICODE 592K 1
dyld private memory 1024K 1
mapped file 464.0M 377
shared memory 928K 18
=========== ======= =======
TOTAL 4.0G 3259
TOTAL, minus reserved VM space 3.6G 3259
Full Report
{“app_name”:“Topaz Video Enhance AI”,“timestamp”:“2022-08-30 15:49:13.00 -0700”,“app_version”:“2.6.4”,“slice_uuid”:“00533ebc-82a5-3ecd-8e0d-4db25844d73f”,“build_version”:“2.6.4”,“platform”:1,“bundleID”:“com.topazlabs.Topaz-Video-Enhance-AI”,“share_with_app_devs”:0,“is_first_party”:0,“bug_type”:“309”,“os_version”:“macOS 12.5.1 (21G83)”,“incident_id”:“9FC535D7-346D-4C8B-AFAD-A79E40FD5A0B”,“name”:“Topaz Video Enhance AI”}
{
“uptime” : 40000,
“procLaunch” : “2022-08-30 04:41:27.4193 -0700”,
“procRole” : “Foreground”,
“version” : 2,
“userID” : 501,
“deployVersion” : 210,
“modelCode” : “Macmini9,1”,
“procStartAbsTime” : 791381640,
“coalitionID” : 797,
“osVersion” : {
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“build” : “21G83”,
“releaseType” : “User”
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“captureTime” : “2022-08-30 15:49:10.2990 -0700”,
“incident” : “9FC535D7-346D-4C8B-AFAD-A79E40FD5A0B”,
“bug_type” : “309”,
“pid” : 690,
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“translated” : false,
“cpuType” : “ARM-64”,
“procName” : “Topaz Video Enhance AI”,
“procPath” : “/Applications/Topaz Video Enhance AI.app/Contents/MacOS/Topaz Video Enhance AI”,
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“parentProc” : “launchd”,
“parentPid” : 1,
“coalitionName” : “com.topazlabs.Topaz-Video-Enhance-AI”,
“crashReporterKey” : “2B667A16-0691-C4BE-2F58-1FE359C35E33”,
“sip” : “enabled”,
“vmRegionInfo” : “0xc is not in any region. Bytes before following region: 105553518919668\n REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n—> \n MALLOC_NANO (reserved) 600018000000-600020000000 [128.0M] rw-/rwx SM=NUL …(unallocated)”,
“isCorpse” : 1,
“exception” : {“codes”:“0x0000000000000001, 0x000000000000000c”,“rawCodes”:[1,12],“type”:“EXC_BAD_ACCESS”,“signal”:“SIGSEGV”,“subtype”:“KERN_INVALID_ADDRESS at 0x000000000000000c”},
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“faultingThread” : 4,
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