"invalid_client" error | Authentication

[jedediah.jenk]

Photo AI will not activate.

Steps to reproduce issue:

1. Step 1: launch photo AI latest version
2. Step 2: click activate
3. Step 3: click activate again

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Topaz Photo AI on Windows Latest Version 2.2.1

[sthielem2]

experiencing the same issue when updating to PhotoAi v2.2.2:
Click on Activate and it goes to “Activating through web browser…”
but nothing happens.
Opened Topaz account in browser (firefox 120.0.1 64bit) but still nothing happens and no activation.

[sthielem2]

Solution found:
Shutdown any browsers and then click activate which then will open up the browsers etc and activation will complete successfully.
Suggestion:
Allow activation even when browser is activet etc.

[prometheus1701 (ゴジラ1701)]

I cannot still activate Photo Ai with that solution…
This screen will appear as before.

[john.topazlabs (John S)]

@jedediah.jenk @sthielem2 @prometheus1701

For Windows users follow the video directions below:

Loom Video Example | Fix Registry for Activation (Staging)

For MacOS users follow these directions:

1. Go to Applications folder and drag Topaz Photo AI to the trash/bin to delete it.
2. Delete the PLIST files for Photo AI | How To Delete Your Plist Files
3. Reinstall Photo AI from the Topaz Downloads Page.

If you are still experiencing problems please reach out to us at the following link:

Topaz Labs | Support Page

[greglehmkuhl]

{“error”:“invalid_client”,“error_description”:“No client id supplied”}

Steps to reproduce issue:

1. Step 1
2. Step 2
3. Step 3

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Topaz Photo AI [v1.x.x] on [Windows/Mac]