Instant viewer issue

Topaz Video Bugs and Issues
1

Hi Topaz Labs,

While rendering a video using Chronos for instance, if I switch to the Export queue panel and select a file being rendered, I can see the content of alreay rendered sections, by using the play button in the Instant viewer.

I can also use the Pause button, the One frame backward button, but the One frame forward button does not work even if the section is already rendered.

Also sometimes by pushing the Play button, the Pause button and again the Play button, the application may freeze and becomes not responsive.

As usual, feel free to ask me more explanations.

Best regards, Vincent.

2

Thanks for sharing Vincent. Can you pull the logs and send in to the support team at help@topazlabs.com?

Also, if you can record your screen with this behavior happening, that will be great to share with the devs.

Thank you.

3

Hi Kyle,

Log files found and sent by email to you!

By the way this bug happens only with Chronos and scene detection enabled.

I forgot this detail! Don’t beat me!

Yes I am sometimes clumsy and goofy.

Be patient with me…

Best regards, Vincent.