I too installed the latest version. It will not launch at all. Double click on the exe file or shortcut, nothing happens. I uninstalled, deleted all registry entries and reinstalled. Same issue. Will NOT launch/run. Windows 11 latest version.
To gather logs, please select Help > Logging and make sure that there is a check mark next to Logging. Next, recreate the issue and then return to the Help menu and select > Get Logs for Support and attach the zip file to your reply.
is the file you are looking for is located in the following? Same as other person. it just crashes.
“C:\Users"username”\AppData\Local\Topaz Labs LLC\Topaz Video AI\cache\qmlcache".
File logging is on in the regedit.
I realised I replied to this thread from my laptop which DOES launch and run Video AI. The very same laptop that you say doesn’t have a dedicated GPU or enough memory to run Video AI. I mistakenly sent the DXDiag file from this laptop instead of from my desktop which has the problem.
So I find it strange you say my laptop won’t run it when it certainly does.
So I will resend the DXDiag file from my AMD Ryzen 7 Desktop soon.
It’s worked before. I have an Intel a770 external gpu. And then I have integrated graphics that it will run on. This application and gigapixel installed new does not run at all. It just crashes. The hyperlink that’s created is also broken. But the install is non-functional.
How do I get the zip file. All I have is a random log file file? Application does not open so I cannot create the log from inside the app. I found the log file though it is just not a zip
Often machines that do not meet our system requirements will run TVAI and export as expected, however, we still cannot guarantee success. I am awaiting your logs and your Dxdiag for the correct machine
It does seem that this issue is isolated to @TopazHuman & @angelo.carbone and I feel it would be best to open a Support ticket so that you do not have to post Dxdiag here and so that I can follow up with you a bit quicker. If that sounds agreeable, please create a ticket here.
Well it seems the latest 3.2.4 update fixes the problem i had on 3.2.3 and now Video AI launches. No further support on my part needed. So it was always a software issue and not a hardware issue as instigated. Thanks!