Installing Photo AI results in incomplete installation. When installed, it says "error running models on any photo

Hello All, I have 2 issues I want to solve. One involves trying to correctly install the app and the other is after it is “installed”

Installing -
I am trying to install the app on my machine and I find out that it does not go all the way from 0 to 100 of the items that need to be downloaded to the computer. It one time stopped at 50 and the other recent time it stopped at 60 of the 100.
It does let me open the app and use specific tools, but it has issues doing other thing.

That is where the 'Error Running Models" happen.
When I open the app without it being fully installed, it stops trying to do some things. Such as not being able to use AutoPilot or be able to remove items from the photo. It says there is an error and never finishes the task.

I wanted to see if others found solutions to these issues so I can do that on my end before I ask for a refund as their app isnt working for my needs at the moment.
Thanks for the help

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this error message in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

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