Installer will not accept my password

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1 Contacted you in chat you provided me a new password. Installer would not accept that password either. our contact got dropped now I can’t find chat again.
  2. Step 2 I set a new password. Installer will not accept it. This is for photo AI
  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

You haven’t stated the OS you are using, or the browser you are using. Make sure that pop-ups are allowed in the browser. Note that if you use FireFox make sure that you read their instructions as ir isn’t as easy as other browsers.

Also make sure that, if you use a VPN, you exit the VPN totally.

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