# Installation issue

**URL:** <https://community.topazlabs.com/t/installation-issue/103428>\
**Category:** Bugs and Issues\
**Tags:** investigating, new-issue\
**Created:** [June 8, 2026, 6:19pm UTC](https://community.topazlabs.com/t/installation-issue/103428 "2026-06-08T18:19:28Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![vincent.courtois](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/v/bcef8e/32.png) [@vincent.courtois](https://community.topazlabs.com/u/vincent.courtois)\
**Post date:** [June 8, 2026, 6:19pm UTC](https://community.topazlabs.com/t/installation-issue/103428/1 "2026-06-08T18:19:29Z")

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Hi Topaz Labs,

At the end of the Topaz Video 1.6.1 installation process, the final panel is out of the screen at top left position.

Only few pixels are displayed!

Impossible to grab the title bar to pull the panel in the screen.

Workaround: change the screen resolution to another setting. The panel can be grabbed.

Best regards, Vincent.

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**Author:** ![margaux.topazlabs](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/m/4491bb/32.png) [@margaux.topazlabs](https://community.topazlabs.com/u/margaux.topazlabs)\
**Post date:** [June 8, 2026, 10:49pm UTC](https://community.topazlabs.com/t/installation-issue/103428/2 "2026-06-08T22:49:24Z")

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Can you send a screenshot of what you were seeing?

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**Author:** ![vincent.courtois](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/v/bcef8e/32.png) [@vincent.courtois](https://community.topazlabs.com/u/vincent.courtois)\
**Post date:** [June 9, 2026, 11:15pm UTC](https://community.topazlabs.com/t/installation-issue/103428/3 "2026-06-09T23:15:47Z")

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Hi Margaux,

Unfortunately, I did not have the idea to make a screenshot.

What I’ve seen was about the right 10 pixels width of the last installation panel displayed at top left position. 95 % of this panel was out of the screen on the left side.

Do you want that I uninstall everything and do it again for performing a screenshot ?

It looks like:

 ![5e485df82036c779283130c2b8324dd499859b91_2_1700x920](https://community-cdn.topazlabs.com/original/4X/e/a/8/ea874162f4f0d8c2260af6c8089af7b13e5986ff.jpeg)

This screenshot comes from one previous bug report.

Sincerely yours, Vincent, your clumsy french customer.

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**Author:** ![vincent.courtois](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/v/bcef8e/32.png) [@vincent.courtois](https://community.topazlabs.com/u/vincent.courtois)\
**Post date:** [June 24, 2026, 9:47am UTC](https://community.topazlabs.com/t/installation-issue/103428/4 "2026-06-24T09:47:09Z")

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Hi Margaux,

I made a screenshot while installing Topaz Gigapixel 1.3.1:

 ![Capture d'écran 2026-06-24 114324](https://community-cdn.topazlabs.com/original/4X/4/a/3/4a3a20a75f69b1290690ada6ff0cb42f10376db1.jpeg)

The last installation panel is up to left!

Best regards, Vincent.

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**Author:** ![margaux.topazlabs](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/m/4491bb/32.png) [@margaux.topazlabs](https://community.topazlabs.com/u/margaux.topazlabs)\
**Post date:** [July 2, 2026, 4:46pm UTC](https://community.topazlabs.com/t/installation-issue/103428/5 "2026-07-02T16:46:53Z")

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Can you send a screenshot of your screen resolution settings that you typically use? Also, which resolution change allowed you to grab it?

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**Author:** ![vincent.courtois](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/v/bcef8e/32.png) [@vincent.courtois](https://community.topazlabs.com/u/vincent.courtois)\
**Post date:** [July 4, 2026, 6:51pm UTC](https://community.topazlabs.com/t/installation-issue/103428/6 "2026-07-04T18:51:42Z")

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Hi Margaux,

I do apologize for the delay to answer to your question.

My MSI Titan 18HX laptop native screen resolution: 3840 × 2400 HDPI

The screen resolution to workaround the issue is: 2560 × 2048.

Best regards, Vincent.

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**Author:** ![system](https://community-cdn.topazlabs.com/original/3X/0/1/01f3a81387b26ce3eb3484b6327ee7b3988ca47e.svg) [@system](https://community.topazlabs.com/u/system)\
**Post date:** [September 2, 2026, 6:52pm UTC](https://community.topazlabs.com/t/installation-issue/103428/7 "2026-09-02T18:52:28Z")

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