Unable to install version 8.0.1 Problem with AVX support for the processor. CPU 11th Gen. i7-11700 RAM: 64 GB File Downloaded: TopazGigapixelAI-8.0.1.msi System: Windows 11, 24H2
This can often be caused by an anti-virus application blocking our AVX check when installing.
First, try disabling your antivirus and see if that allows the AVX check to run.
If that doesn’t work, follow the instructions here to download and run the AVX check.
- Click this link to download the AVX check
- Open Command Prompt from the Windows menu
- Type in: cd Downloads
- Type in: .\avxcheck.exe
- Hit Enter
If your command line provides a similar printout, please see the instructions below to install Gigapixel&.
- Search for Command Prompt. Click Run as Administrator.
- Follow the instructions here to get the directory for your Downloads folder.
Loom Video Example | Topaz Photo AI | Running Installer with Admin Command Prompt | Windows.
This example will use Photo AI but please see the Gigapixel .msi installer path below.
3. Type in the below command and then hit Enter to run the Topaz Gigapixel installer. Ensure the installer’s name in the command matches the one in your Downloads folder.
msiexec /i TopazGigapixel-8.0.1.msi
This will run the installer and the AVX check with admin permissions so you can install it as expected.
Let me know if it works for you, and I’ll keep an eye out for your reply.
Good Evening. I did everything according to the instructions and the installation failed. AVX512 in the test shows the number 1 not zero. Antivirus also did not help anything
As if it would help you in your analysis, I am sending the dxdiag file
DxDiag.txt (128 KB)
Very strange, as your CPU does support AVX.
If interested, we can schedule a screen share to take a look at this conflict together as the steps previously sent have resolved the issue for our users facing a similar issue.
If so, please reach out to Support@topazlabs.com and I’ll be sure to follow up with you personally.
I’m having the exact same problem and sent a mail… Thanks.
