Inappropriate "Are you sure you want to close" question box

Topaz Photo AI 3.1.0 on Windows 11

Similar issues were reported on v2.1.2 and v2.1.3. I didn’t see mention of a resolution.

After saving an image and then closing it, I usually, but not always, get the “Are you sure you want to close” question box. I have been unable to find any sequence of operations that reliably never generates that message. Apart from altering the image without saving it, I have been unable find any sequence of operations that always generates the message. This behavior appears random, except that it appears more often than not.

I have tried having multiple images open and saved, then close all or close one at a time. I usually get this behavior.

Simplest example sequence:

  1. Open an image.
  2. Apply desired transformations.
  3. Save the image.
  4. Close the image.
  5. Usually observe the “Are you sure” question box. I never have to try this sequence more than 3 times to see this behavior.

I saw this behavior start several releases ago, then it disappeared for a while, then reappeared in some release shortly before the 3.0 release. (Sorry I can’t be more specific.) It’s pretty annoying.

Added later: I’m supposed to attach DxDiag.txt to this report, but I don’t see a way to attach the file.

Please send me your system profile information so I can check if your computer hardware is up to date.

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System profile attached.

DxDiag.txt (91.2 KB)

Thanks for sending in that information.

I want to see if updating your GPU driver will resolve the problem, as there is a more up-to-date driver that has been released.

Please use the following link to update your driver: NVIDIA | GeForce RTX 3070 | Driver Update

After the update, let me know if you are still experiencing the problem.

I updated the driver, as shown in the DxDiag output below. The behavior regarding inappropriate “Are you sure you want to close” messages has not changed.

I found a solution, or at least a workaround. In my problem statement I did not specify precisely enough the steps I took. The solution is in a part of the sequence I did not mention.

After editing, I clicked Export, then Save, then Close Window, then ctrl-W to close the image. It seems that at least sometimes, PhotoAI re-analyzed the image after Close Window, so ctrl-W seemed to abandon a changed image – hence the warning. Possibly this is expected behavior, but it’s deep enough in the weeds that it might not be mentioned in tutorials.

Now, after Save, I use ctrl-W to close the image, then Close Window. There is no chance for PhotoAI to re-analyze the image, so no warning on closing the image.

I prefer closing the export window before closing the image, so that I am certain which image I am closing when multiple images are open. But after using the new sequence for a while, I’m satisfied.

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