Importing Image Sequence

Video AI Bugs and Issues
1

  1. When Importing an image sequence (approximately 700 jpg Images) the images are imported out of order and some images are skipped.

  2. Operating system: Microsoft Windows 10 Pro, Version 10.0.19045
    DirectX runtime version: DirectX 12
    Driver: Studio Driver - 581.57 - Tue Oct 14, 2025
    CPU: AMD Ryzen 9 5950X 16-Core Processor
    RAM: 64.0 GB
    Storage (9): SSD - 1.8 TB,SSD - 3.6 TB,+7 more

    Graphics card
    GPU: NVIDIA GeForce RTX 5070
    Direct3D feature level: 12_1
    CUDA cores: 6144
    Graphics clock: 2512 MHz
    Resizable BAR: No
    Memory data rate: 28.00 Gbps
    Memory interface: 192-bit
    Memory bandwidth: 672.048 GB/s
    Total available graphics memory: 44934 MB
    System video memory: N/A
    Shared system memory: 32707 MB
    Dedicated video memory: 12227 MB GDDR7
    Video BIOS version: 98.05.36.00.45
    IRQ: Not used
    Bus: PCI Express x8 Gen4

    Display (2): Asustek Computer Inc ASUS PA328CGV
    Resolution: 2560 x 1440 (native)
    Refresh rate: 165 Hz
    Desktop color depth: Highest (32-bit)
    HDCP: Supported

    Display (1): Asustek Computer Inc PA278QV
    Resolution: 2560 x 1440 (native)
    Refresh rate: 60 Hz
    Desktop color depth: Highest (32-bit)
    HDCP: Supported

  3. Your log files (Help > Logging > Get Logs for Support)

    2025-11-20-10-20-54-Main.tzlog (982.2 KB)

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2

Are all the image files in the same folder numbered sequentially?

The logs are not showing that the files come in out of order, are you able to share the image sequence with the support team for a deeper review? help@topazlabs.com

3

Kyle,
Unfortunately (or fortunately) I cannot repeat the problem.
I have since upgraded to Windows 11 and had a couple of upgrades to Vegas.

1 Like
4

Thanks for the update and if the issue comes back, please shoot me an email with the logs and files so we can dive into it deeper to see what is going on. I was trying to replicate a bit with some test files but was unable to do so.