When enhancing a video, application quits almost immediately (although asking for confirmation). The behavior is a little different from what was previously reported on v6 (app does not “crash”.
2025-06-01-12-16-6-Main.tzlog (108.3 KB)
Downgraded to v6.2.2, working fine on the same file
Same thing now happens on 6.2.2. A few seconds after starting enhancing a video, I get a popup asking if I want to close sources with ongoing processes. If I click Cancel, I go back to the screen that allows drag and drop (or click the Browse Videos button).
The log file does not contain any processes, can you send the full zip file?
To gather logs, please open Video AI and select Help > Logging > Get Logs for Support and attach the zip file to your reply.
logsForSupport.zip (30.6 KB)
Now version 7.0.0.4 beta (I didn’t re-install the final v7 but had the same behavior)
In both scenarios, I am trying to apply Iris Medium Quality to a file already enhanced with Rhea.
Please let me know if you need anything else.
Dom
2 simpler logs to look at:
- drag & drop video, click on enhancement, video disappears
- drag & drop video, just wait ~15s, video disappears
logsForSupport - clicked on enhacements.zip (18.5 KB)
logsForSupport - waited ~15s and lost video.zip (32.8 KB)
after attempt #1, I exited Video IA. in the 2nd zip file, you should be able to see that in the first log file
Is this only happening with a specific file?
Could I take a look at it for testing?
You can securely submit your file(s) to our Dropbox using the link below. Please be sure to send me a note to let me know you sent something and include the file name.
Submit File to Dropbox
The video file is ~15GB, so I extracted a few seconds, confirmed the unexpected exit (same behavior). Uploaded video and logs in dropbox. Thanks for investigating, Dom
