Images not processed since the 7th July version

[philippe.boy]

DID HELP,
since the last update loaded several times, no more images open.
Bottom left: NO FILTERS ENABLED inscription.
I tried everything, nothing to do.

AU SECOURS IDEM,
depuis la dernière mise à jour chargée plusieurs fois, plus aucune image ne s’ouvre.
En bas gauche : inscription NO FILTERS ENABLED.
J’ai tout tenté, rien à faire.

[ida.topazlabs]

We will need your system profile and your logs in order to assist you with this.

[philippe.boy]

I am at your disposal.
Its crazy that a new version could do such destruction.
I am from France
Waiting for your solution asap, can’t work from 1 week
Regards
Philippe

[philippe.boy]

Have a look on my screen when I try to load a pic in TOPAZ AI from Lightroom.

[tim.he]

@philippe.boy If the application is freezing, please try the troubleshooting steps in this article.
Topaz Photo AI Freezes on Importing Image (Mac)

Make sure to reboot your computer after you delete the plist files then re-install Photo AI.