Images are coming out unusable

[michael.cox-5425]

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.] I am trying to upscale my images and the result is completely unusable. I have never had this issue happen before with the software the result is blurry and has lines in it.

Steps to reproduce issue:

1. Step 1 Open an image
2. Step 2 upscale as the option
3. Step 3 run the export

Result is this

I don’t know why this is happening I have never had an issue before. I uninstalled the program and reinstalled it and that did not make any difference. Please help thanks.

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

[john.topazlabs (John S)]

Please send me your system profile information so I can check if your computer hardware is up to date.

• How To Obtain Your System Profile (Windows)
• How To Obtain Your System Profile (Mac)

You can securely submit your files(s) to my Dropbox using the link below.

• Dropbox File Request

Please be sure to send me a note here to let me know you sent something.

[michael.cox-5425]

I sent the file. I have not had any issue previously the program has always worked.

[john.topazlabs (John S)]

Unfortunately, the dxdiag file confirms that your machine does not meet our Minimum System Requirements. I have included a link to our Topaz Labs Documentation page for your review:

Topaz Photo AI | System Requirements

Your machine’s GPU’s are only showing about 2GB of VRAM, which our minimum requirement for the application is 6GB.

It is recommended that v3.0.4 or v2.4.2 be used, which may give you a more stable application for this machine. You can use the following links to download these installers for your review:

• Topaz Photo AI | v2.4.2 | Windows Installer

  • Released March 28th, 2024

    • Older interface, will be fastest version your computer can run

• Topaz Photo AI | v3.0.4 | Windows Installer

  • Released June 13th, 2024

    • Newer interface that all v3 have, but v3.0.4 does not have the new Autopilot updates
    • Can sometimes work on underpowered machines, however will be slower than v2.4.2

Please be sure that once you have chosen a version and downloaded the application, you go to Edit > Preferences > General > AI Processor and set the option to CPU . Using the CPU is not ideal since the CPU RAM memory is not dedicated to graphics, but it can give you better performance for this machine.

Let us know how that goes for you or if you have any issues in reverting to the previous versions releases. Also, if you have access to another computer, we can check its compatibility.

[michael.cox-5425]

Thanks for the reply, I did already download a previous version because I knew that was working. I guess I will have to use my laptop for the newer versions and not upgrade on my PC. Is there a way to disable the upgrade function so the current version I am using doesn’t keep asking me to upgrade?

[john.topazlabs (John S)]

Unfortunely there is no way to disable this option, please ignore the option to upgrade in the top right corner of your application in the meantime. I will be sure to reach out to the development team and bring up this idea about possibly having the ability to disable these update reminders