Hello - I updated Topaz and now when exporting an image, it crashes and/or stalls.
It just keeps spinning towards the end of the processing bar.
Steps to reproduce issue:
- Step 1
- Step 2
- Step 3
Topaz Photo AI [v1.x.x] on [Windows/Mac]
I’d like to get some more information to help troubleshoot the problem you are having.
Could you send us your computer’s full system profile?
Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.
If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. 
To help troubleshoot this problem, I’d like for you to follow the directions below:
Topaz Photo AI | plist Deletion
I will note that Intel CPU Mac devices are slightly underpowered for AI processing and will perform slower. We have some more information on our Topaz Labs Documentation page that I will link below for your review:
Topaz Photo AI | System Requirements
Many users with Intel MacOS machines have reported that Topaz Photo AI v2.4.2 is most suited for their needs and experiences better processing times. I have included a link to that previous version below if you would like to revert to this version for your machine:
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