Image Upscaling Never Ends

I have both the Photo AI and Gigapixel AI. Gigapixel has not worked since i purchased the new version 7 last week and any sized image just gives the spinning upscaling wheel of death. I have reinstalled twice now and on 2nd and latest version 7.2.0 to the same results. If I delete and use the old version 6 it works fine. If i use Photo AI for the upscaling only, then it works fine and super fast. Something is bugged for sure. I figured I would give support a try and see if we can resolve so I can determine if there is any benefit of the upscaling in Photo AI. If not then I will just request a refund. I appreciate any help and assistance. Thanks

Joe H

System Specs:

12th Gen Intel(R) Core™ i9-12900H 2.50 GHz
32.0 GB RAM
GPU - NVIDIA GeForce RTX 3070 Ti (8GB RAM)


Let’s have you reach out to our actual Support team ( and not on the forums since we can effectively troubleshoot this issue. In your email, please provide the following:

  1. A link to this forum post.
  2. Your system profile. Here is how to get your system profile.