Image preview vanishes after first enhancement

Steps to reproduce issue:

  1. Drag/drop (or open) an image into Photo AI for enhancement
  2. Enhancements successful.
  3. Save image.
  4. Repeat step 1.
  5. I cannot enhance image because suddenly, the preview is no longer working. There is no image shown.
  6. Shut down Photo AI and restart it.
  7. Go to step 1.

This is a new problem as of today. I have not encountered this issue before today and I don’t think I have updated Photo AI since updating to 3.10 about a week ago.


Topaz Photo AI [v3.1.0] on [Windows 10 Pro]

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

Please be sure to send me a note here to let me know you sent something.

This topic was automatically closed after 60 days. New replies are no longer allowed.