Image not exporting full image

Topaz Photo AI Bugs and Issues
1

When exporting to lightroom only part of the image (lower half) exports

Steps to reproduce issue:

  1. Step 1 Export to lightroom
  2. Step 2
  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

Which Lightroom Classic plugin are you using:

  • File > Plug-in Extras > Process with Topaz Photo AI
  • Photo > Edit in > Topaz Photo AI
3

I see the same problem when exporting a photo in portrait (vertical) orientation in jpeg. The exported .jpeg file is rotated clockwise 90 degrees but it is still in portrait orientation so only the bottom half shows up. If I export in png it comes out OK. This only seems to happen after I’ve edited, exported and closed other images. These are large(ish) jpgs, 4024x6048.

This is in Topaz Photo AI v3.2.0

Steps to repro:

  1. Open a .jpg file in photo AI
  2. Apply some enhancements.
  3. Export as a .jpeg file
  4. Check the output
    I’ve attached the original (3rd image), and the enhanced photo in bizzaro .jpeg (4th image) and .png (2nd image) formats. (upload shuffled the order)

Also, it’s weird, because the thumbnails in the bottom photo carousel are always rotated as well, not sure if its related (also attaching a screenshot (1rst image))
image

DBB_4088-topaz
DBB_4088-topaz1920Ă—2886 261 KB

DBB_4088
DBB_40881920Ă—2886 274 KB

DBB_4088-topaz
DBB_4088-topaz1920Ă—2886 221 KB

4

Please take a screen recording of this behavior so I can see exactly what is happening.

Loom is a great free application for this: Loom | Free Screen & Video Recording

5

Hi, It took a bit to repro, but I seem to need to use the cropping tool to zoom in a bit and rotate the image a bit to level it. It also seems to show up only if its not the only image opened in Topaz AI. Before the video, I’d tried reproing with the first image I opened, but it save ok. How do I send you the video? The forum seems to only take image files.

6

You can securely submit your file(s) to my Dropbox using the link below.

Dropbox File Request

Please be sure to send me a note to let me know you sent something.

7

It appears last Adobe update fixed the issue so it must have been Adobe and not topaz. Thank you for the response

1 Like
8

Uploaded the screen recording, Screen Recording 2024-09-03 084842.mp4

11

Thanks for sending in that screen recording of this problem you are having with Photo AI.

I’d like to try and reproduce this error on my machine to help troubleshoot. Please send the following information:

  1. The original image file.
  2. The processed image.
  3. A screenshot or description of the settings panel so I can see what adjustments were turned on.

You can securely submit your image(s) to my Dropbox using the link in the above thread.

Please be sure to send me a note to let me know you sent something.

12

The images above caused the issue, they show the original, the proccessed as a png, and the exported jpeg with the odd “cropping”. Theses are the enhancements that I used, I think most of the valueswere the autopilot suggestions.
image