I’m trying to import an exr sequence and it asked me to upgrade to Pro, I did. I then logged out and logged back in. It’s still not letting me import exr sequences and is still prompting me to upgrade to Pro..
Can you grab the logs and send in to the support team at help@topazlabs.com so we can look into this for you?
If you upgraded to Pro and signed back in did it prompt you to choose between the Personal or Pro subs?
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
