Idle mode

suzanne.rekers · July 15, 2023, 3:07pm

I have installed all updates. since then the progress shows in idle mode, There isn’t any change in the photo.

Imo · July 15, 2023, 5:22pm

Please make a full uninstall and reinstall the application.

tim.he · July 24, 2023, 8:42pm

@suzanne.rekers Thanks for reaching out.

If the application is freezing on a Mac, please try the troubleshooting steps in this article.
Topaz Photo AI Freezes on Importing Image (Mac)

Make sure to reboot your computer after deleting the plist files.

suzanne.rekers · July 25, 2023, 12:14am

Nothing seems to be working. Can someone do a screen share

Thank you. Sue

tim.he · July 25, 2023, 8:15pm

Please submit a support ticket at support.topazlabs.com using the beacon at the bottom right corner of the page. We’d be happy to help you there.

suzanne.rekers · July 26, 2023, 12:26am

I was finally able to get The app working again. Thank you.

Thank you. Sue