Idle mode

I have installed all updates. since then the progress shows in idle mode, There isn’t any change in the photo.

Please make a full uninstall and reinstall the application. :slight_smile:

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@suzanne.rekers Thanks for reaching out.

If the application is freezing on a Mac, please try the troubleshooting steps in this article.
Topaz Photo AI Freezes on Importing Image (Mac)

Make sure to reboot your computer after deleting the plist files.

Nothing seems to be working. Can someone do a screen share

Thank you. Sue

Please submit a support ticket at support.topazlabs.com using the beacon at the bottom right corner of the page. We’d be happy to help you there.

I was finally able to get The app working again. Thank you.

Thank you. Sue

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