Idle is displaying

just upgraded to latest version. instead processing it says ‘idle’ bottom left corner and won’t process. if I click continue it doesnt do anything - just sits there. going to have to uninstall as need it to be reliable

We will need your system profile and your logs in order to assist you with this.

ok. im on Mac 3.6ghz 10 core. i9. ventura 13.4. 64 gb memory 4gb graphics card. what else do you need

@janine If the application is freezing, please try the troubleshooting steps in this article.
Topaz Photo AI Freezes on Importing Image (Mac)

Make sure to reboot your computer after you delete the plist files.

Please open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach all the logs files that you can see in the window that opens.
Log Folder

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