Can I please have help?
Yes but first we need your system profile and log files from Photo AI. See:
Your system profile (Instructions for Mac ) or (Instructions for Windows )
Your log files (Help > Open Log Folder within Photo AI)
They can be uploaded here using the icon with an up arrow when you post.
You can also reach out to help@topazlabs.com for our technical support.
Please upload the logs so we can take a look at and figure out what the issue is.
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