I doesn't work now

I updated to the new version, it now just hangs, analysing the image.
Can I have the old version back please?

I will need the log files in order to investigate to help troubleshoot this problem. Try to recreate this issue in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something.

Dropbox File Request

If you would prefer to revert back to any previous working version you can always find the installers at the following link :slight_smile:

This topic was automatically closed after 60 days. New replies are no longer allowed.