[If you are posting a new bug, please include the following]
- I can’t use the trial version because the login window doesn’t close even after the system verifies my account
- Valentina Sento (valentinavms13@gmail.com)
logsForSupport.zip (182.3 KB)
Same here.
According to the logs you are using an Intel Mac system and they are no longer supported with the app.
Starting with version 6.0.3, Intel-based Macs have not been part of our officially supported system requirements. While these systems could still run Video AI up to version 7.0.2, they became fully unsupported as of version 7.1.0 and will no longer launch the app or login.
Even when earlier versions run, Intel Macs are generally underpowered for the kind of resource-intensive AI processing Video AI uses, so performance and stability can be limited.
If you’re on an Intel Mac and want to use Video AI, we recommend working with the version below:
If you prefer to use the most recent version that will still run on Intel Macs:
For the best performance and full compatibility with current and future updates, we recommend using Video AI on an Apple Silicon Mac (M Chip) that meets our current system requirements.
Also your system does not have a GPU that meets the system requirements for the older versions of the app which will lead to errors and issues with processing.
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