# I can't update the new version

**URL:** <https://community.topazlabs.com/t/i-cant-update-the-new-version/87270>\
**Category:** Bugs and Issues\
**Tags:** investigating\
**Created:** [February 9, 2025, 10:18am UTC](https://community.topazlabs.com/t/i-cant-update-the-new-version/87270 "2025-02-09T10:18:55Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Mayday](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/m/ad7895/32.png) [@Mayday](https://community.topazlabs.com/u/Mayday)\
**Post date:** [February 10, 2025, 8:17am UTC](https://community.topazlabs.com/t/i-cant-update-the-new-version/87270/2 "2025-02-10T08:17:59Z")

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It looks like missing admin permission with loged on user for the update, OR the Registry Key is somewhat corrupted.

open regedit and search under “HKEY\_LOCAL\_MACHINE” for key: 8A911E064453AD35BAB1330CA2E17C24 and check permissions of this key

Or “add remove programs” **deinstall TVAI** and download the [TVAI setup file](https://community.topazlabs.com/t/topaz-video-ai-6-0-2-6-0-3/86462) for a new installation.

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