I cant render anything in the trail version

[lenny-4003]

[If you are posting a new bug, please include the following]

1. The bug / behavior you have encountered
2. Your system profile
3. Your log files (Help > Logging > Get Logs for Support)
4. Any screenshots as necessary

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.

2024-11-27-15-20-28-Main.tzlog (109.8 KB)

Hey GUYS name is lenny and im trying out ur sofware for the first time and

[kyle.topazlabs]

Looks like you are getting a file permission error with the input file.

Make sure that the export path you are writing out to is readable and writable by Topaz Video AI and that the path exists.

Try adding Video AI to the list of apps with ‘Full Disk Access’ in the macOS System Settings and restarting the app after: If this does not work, please proceed to a clean install which should reset the app’s permissions.

1. Uninstall Topaz Video AI by dragging and dropping the app into the trash bin
2. Delete the plist files & empty the trash bin
   How To Delete Your Plist Files
3. Reboot your Mac
4. Reinstall

If that does not resolve the issue, email the support team directly at help@topazlabs.com with your updated logs.

[lenny-4003]

Hey im Lenny and
logsForSupport.zip (424.9 KB)
I have done all the things you suggested I can’t render locally or on my server… I have reinstalled the program of course also restarted the computer and given topaz full disk access what else can I do?

thanks for the quick reply

My PC:
MAC Mini Apple M2 Pro, Ventura 13.6.1 (22G313), memory 32GB

Greetings Lenny