That Optus email address was my original one but I changed it about two years ago, and my current email address, which I use with Topaz, is . For some reason it seems to assume that I still used my Optus email address, which no longer exists.
This is getting frustrating, to say the least. Can someone give me some help with this?
I think about 2 days ago. I was going to edit the request as I found the coupon after I had posted the initial request, but I wasn’t able to view my request- just a blank webpage and an error message in the web address.
You should get an initial acknowledgment of you raising the Ticket, then you should have a reply within 48 hours about your actual issue … unless over a weekend where it could take as long as 48 hours + Saturday & Sunday and any Public Holidays.
I own Your Classic Collection .I saw the the Advertisement for the free upgrade to AI Sharpen from it How long will it Take too get the Coupons in my account What Me Collection Purchase What AI and studio Products can i get?
You need to logon to your account and see what complete bundle you own. The complete bundle was complete at the time you purchased it and, if other plugins etc. were added, you usually got a reduced price to upgrade to the next complete bundle.
You are best to raise a support request after looking on your account to see what products you own as if you own InFocus you are entitled to a free upgrade to Sharpen AI.